Customer Service Contact Details
Resume:
PAULINE ANN C. ABRIL
CONTACT DETAILS
***************@*****.***
CERTIFICATIONS
• Certified Behavioral Interviewer
Fujitsu Philippines Global Delivery Center, 2017
• Hanyu Shuiping Kaoshi (HSK) 1 Passer (Simplified Mandarin) University of the Philippines Diliman, August 2019
• Hanyu Shuiping Kaoshi (HSK) 2 Passer (Simplified Mandarin) University of the Philippines Diliman, November 2019 EDUCATIONAL BACKGROUND
2010 - 2014
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCE DEVELOPMENT MANAGEMENT
UNIVERSITY OF SANTO TOMAS
WORK EXPERIENCE
- Leads a full cycle recruitment, from identifying potential hires to interview and evaluating candidates for all vacant positions in Luzon, Visayas and Mindanao both for Store and Head Office roles
- Created and standardized the Recruitment tools and processes, establish ed more sourcing and networking channels
- Streamlined the On-boarding process
- Devised a centralized Talent Tracker, Recruitment Diary and Recruitment Report
- Revised Recruitment forms - Application Form, Candidate Evaluation Form, Manpower Requisition Form
- Created an online personality assessment exam that can easily be accessed by applicants
TALENT MANAGEMENT SPECIALIST (MAY 2019 - PRESENT)
PLANET SPORTS INC.
2009 - 2010
BACHELOR OF ARTS IN LITERATURE
HIGH SCHOOL DIPLOMA
2009
LORD'S ANGELS MONTESSORI SCHOOL
- Delivers HR Shared Administration Services across Asia Region
- Monitors On-boarding and Off-boarding for employees on the assigned region
- Processes workflow in HR System (HR SAP)
HR ADMINISTRATOR - ASIA REGION (OCT 2017 - DEC 2017) FUJITSU PHILIPPINES GLOBAL DELIVERY CENTER
- End-to-end recruitment of Technical (Application Development, Remote Infrastructure Management), non-Technical (BPO and HR Shared Service, Functional and Support), and Bilingual (French) roles
- Manages assigned clients (Fujitsu Australia and New Zealand, and Fujitsu North America) involved in the hiring requirements
- Point of contact for the Company's Internship Program
- In-charge of employing pioneering teams in BPO Shared Service Team
- Top Talent Acquisition Partner for April 2017
HR TALENT ACQUISITION PARTNER (JUN 2015 - OCT 2017)
- Sourcing, Phone and Behavioral Interviews and Profile Endorsements for both BPO (Customer Service Agents) and Executive (Finance) level positions for local external clients.
RECRUITMENT SPECIALIST (JUL 2014 - APR 2015)
AICKMAN AND GREENE CONSULTANT'S CORPORATION
- End-to-end recruitment for corporate and technical roles for Australian clients
- In-charge of employing pioneering teams for newly acquired Australian clients
- Uploads, manages, and updates candidates' online profile on the applicant tracking system (Jobvite)
- Conducts employment background checks on identified candidates and facilitates job offer and contract signing as well as tracking of the candidates' pre-employment requirements submission upon hiring RECRUITMENT SPECIALIST (JAN 2018 - OCT 2018)
SATELLITE OFFICE SOLUTIONS PTY LTD - PH BRANCH
9001 Dalandan Road Gardenville Subdivision, Pio Cruzcosa, Calumpit, Bulacan
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