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Customer Service Contact Details

Location:
Philippines
Salary:
35,000
Posted:
December 25, 2019

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Resume:

PAULINE ANN C. ABRIL

CONTACT DETAILS

+63-917-*******

ada49g@r.postjobfree.com

CERTIFICATIONS

• Certified Behavioral Interviewer

Fujitsu Philippines Global Delivery Center, 2017

• Hanyu Shuiping Kaoshi (HSK) 1 Passer (Simplified Mandarin) University of the Philippines Diliman, August 2019

• Hanyu Shuiping Kaoshi (HSK) 2 Passer (Simplified Mandarin) University of the Philippines Diliman, November 2019 EDUCATIONAL BACKGROUND

2010 - 2014

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCE DEVELOPMENT MANAGEMENT

UNIVERSITY OF SANTO TOMAS

WORK EXPERIENCE

- Leads a full cycle recruitment, from identifying potential hires to interview and evaluating candidates for all vacant positions in Luzon, Visayas and Mindanao both for Store and Head Office roles

- Created and standardized the Recruitment tools and processes, establish ed more sourcing and networking channels

- Streamlined the On-boarding process

- Devised a centralized Talent Tracker, Recruitment Diary and Recruitment Report

- Revised Recruitment forms - Application Form, Candidate Evaluation Form, Manpower Requisition Form

- Created an online personality assessment exam that can easily be accessed by applicants

TALENT MANAGEMENT SPECIALIST (MAY 2019 - PRESENT)

PLANET SPORTS INC.

2009 - 2010

BACHELOR OF ARTS IN LITERATURE

HIGH SCHOOL DIPLOMA

2009

LORD'S ANGELS MONTESSORI SCHOOL

- Delivers HR Shared Administration Services across Asia Region

- Monitors On-boarding and Off-boarding for employees on the assigned region

- Processes workflow in HR System (HR SAP)

HR ADMINISTRATOR - ASIA REGION (OCT 2017 - DEC 2017) FUJITSU PHILIPPINES GLOBAL DELIVERY CENTER

- End-to-end recruitment of Technical (Application Development, Remote Infrastructure Management), non-Technical (BPO and HR Shared Service, Functional and Support), and Bilingual (French) roles

- Manages assigned clients (Fujitsu Australia and New Zealand, and Fujitsu North America) involved in the hiring requirements

- Point of contact for the Company's Internship Program

- In-charge of employing pioneering teams in BPO Shared Service Team

- Top Talent Acquisition Partner for April 2017

HR TALENT ACQUISITION PARTNER (JUN 2015 - OCT 2017)

- Sourcing, Phone and Behavioral Interviews and Profile Endorsements for both BPO (Customer Service Agents) and Executive (Finance) level positions for local external clients.

RECRUITMENT SPECIALIST (JUL 2014 - APR 2015)

AICKMAN AND GREENE CONSULTANT'S CORPORATION

- End-to-end recruitment for corporate and technical roles for Australian clients

- In-charge of employing pioneering teams for newly acquired Australian clients

- Uploads, manages, and updates candidates' online profile on the applicant tracking system (Jobvite)

- Conducts employment background checks on identified candidates and facilitates job offer and contract signing as well as tracking of the candidates' pre-employment requirements submission upon hiring RECRUITMENT SPECIALIST (JAN 2018 - OCT 2018)

SATELLITE OFFICE SOLUTIONS PTY LTD - PH BRANCH

9001 Dalandan Road Gardenville Subdivision, Pio Cruzcosa, Calumpit, Bulacan



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