Trainer
Resume:
SWATI SINGH
ada3pg@r.postjobfree.com
H. No. *007, Phase 10,
Mohali-160062, Punjab
Work Experience
Test Rocker Pte. Ltd.
October 2019 - Current (Contract Position)
SAT/ACT/PSAT Trainer
Preparing lesson plans with the study material provided.
Conducting SAT/ACT/PSAT session for the students and clarifying the doubts.
Evaluating and reporting the progress of each trainee.
The Ideal Child (Chandigarh)
August 2019 - October 2019 (Contract Position)
Assistant Manager (Development)
Marketing – Offline and online
Customer Acquisition and Customer Support
Franchise Development and Content Development for new programs
New Centers Development
Hiring – Overlooking hiring and finalizing the candidates at the later stages
Train The Trainer (TTT) as required
To monitor the performance of the trainees and give feedback and guidance to the CDFs.
The Ideal Child (Chandigarh)
April 2012- November 2012
Child Development Facilitator
Taking communication skills sessions for senior students in order to groom and enhance their personality.
Providing operational support to the student regarding the studies, evaluation and co-curricular.
Taking care of the attendants, making their schedule and graphically representing their progress reports.
Developing fun based learning activities for the class or a group and facilitating them.
Taking care of the center in the absence of the mentor.
Taking care of the safe arrival and dispersal of the students.
Coordinating with the transport department and various academies.
Facilitating and holding parents and teachers’ feedback sessions and meetings.
Dell International Services (Chandigarh)
October 2006- April 2011
Administrative Expert
Planning, coordinating and managing the events at site level as Quarterly Business Review, Dell-O-Vogue, fests etc.
Managing workflow: Assigning tasks, monitoring progress, and maintaining momentum for specific projects.
Data and document preparation
Making travel and guest arrangements, managing schedules, and anticipating problems for person(s) to whom they are assigned
Planning and scheduling meetings and appointments, organizing and maintaining paper and electronic files
Disseminating information by using the telephone, mail services, web sites and e-mail
Negotiating with vendors, managing areas such as stockrooms or corporate libraries, and retrieving data from various sources
Reviewing incoming memos, submissions, and reports in order to determine their significance and to plan for their distribution
Preparing agendas and making arrangements for meetings of committees and executive boards
Setting up boss’s (Process Director) calendar to help set his priorities for the day
IBM Daksh (Chandigarh)
September 2005- October 2006
Customer Support Executive
Providing assistance, attention and delight to the customers
Close Looping complaints – To check the status of complaints rose by agents, whether complaints have been resolved or not
Preparing FAQ’s related to various queries and customer’s complaints and sharing the information with the team members
Providing necessary assistance and awareness to customers of various schemes and offers been launched from time to time
Performing customer retention processes by giving them quality services in time
Successfully completed ICE training and soft skill training for enhancement of soft skills
Performed the role of quality and HR spoc for the team in an efficient manner
Taking the session for daily updates for the team
Vision Unlimited
May 2005-September 2005
Worked as an office and HR coordinator
Organizing interview sessions
Guiding the people to the suitable industry as per their skills
Academic Qualification
B.Ed from Kurukshetra University, Haryana in the year 2011
PGDBA (HR) from Symbiosis Centre of Distance Learning, Pune, Maharashtra in the year 2010
Post Graduation from Punjab University in Economics in the year 2007
Graduate, Bachelor in Arts (Economics, Maths, Elective English) from GCG-11, Punjab University, Chandigarh in the year 2005
Senior Secondary (10+2, Commerce) from CBSE in the year 2002
Matriculation (10th) from CBSE in the year 2000
Personal Profile
Date of Birth:
3rd August 1985
Email:
ada3pg@r.postjobfree.com
Address:
H. No. 1007, Phase 10, Mohali-160062, Punjab
Contact Numbers:
(Swati Singh)
Date: 26-11-2019 Place: Mohali
Contact this candidate