KEN ESENE

832-***-**** ada3p4@r.postjobfree.com Katy, TX www.linkedin.com/in/ken-esene/

GLOBAL C-LEVEL EXECUTIVE

Operations Management Process Innovation & Management Strategic Planning & Execution

Results-driven executive and entrepreneur with passion for service, leading enterprises to adapt, remain agile, and thrive. Growth strategist with proven track record in managing change in large-systems, programs, and multisite operations in public and private sectors. Adept at leading organizations to achieve and surpass profitability and business goals by monitoring, measuring, and reporting on internal and external process effectiveness. Adept at multi-tasking in high-stress, dynamic environments while ensuring excellent customer service. Inspirational leader, motivating employees through effective communications, mentoring, development, performance management, and incentives. Experienced in leading initiatives locally, regionally, nationally, and globally.

Additional Skills:

Community Engagement & Public Relations Branding & Product Promotion

Cost Analysis, Reduction, & Control Strategic Thinking & Planning

Purchasing & Vendor Management Mergers & Acquisitions

Program Design & Implementation Contract Negotiations

Policy Development & Social Forecasting P&L Management & Performance improvement

Professional History

ENVIRONMENTAL INDUSTRIAL SERVICES GROUP, INC. (EISG), Houston, TX 2013-Present

Chief Operating Officer

Invited by client company to direct and coordinate internal company operations by designing, communicating, and implementing growth strategies and processes for company offering engineering and civil construction services.

Highlighted Achievements:

Grew business from $18M gross revenue to $30M in 3-years through aggressive marketing, company rebranding, market expansion, talent acquisition, and profit sharing.

Reduced expenses and increased project profitability from 7% to 18% in 3 years by implementing cost-savings measures, instituting stricter controls, renegotiating contracts, procuring competitive suppliers and subcontractors, and introducing performance reward program

Improved net income 15% over 3 years by streamlining operations, reducing costs, and improving revenue streams.

Increased employee retention 65% by introducing work-life initiatives and performance incentive programs.

Expanded company’s bonding capacity and line of credit significantly over 4 years by improving company’s financial results.

SENPRO, INC., Katy, TX2011-Present

Founder and Principal

Lead company focused primarily on management consulting, mediation, and executive coaching for small to mid-sized companies and high-worth professionals. Work with clients on strategic vision, organization structure, productivity improvements, staffing solutions, and profitability strategies.

Highlighted Achievements:

Grew company from $10K initial investment to $800K in gross revenue.

Reduced attrition in h urgent care clinic 30% within one year by addressing retention issues.

Restructured sports clinic near bankruptcy and in 3 years returned to fiscal health resulting in acquisition at substantial profit

KEN ESENE, Page 2 832-***-**** ada3p4@r.postjobfree.com

HEALTH AND HUMAN SERVICES COMMISSION, Houston, TX 2005-2011

Regional Director, Administrative Services

Directed operations of 5 Texas state agencies and 5,000+ employees providing services at multiple locations in 13-county area. Led regional executive team in setting strategic direction for regional operations, business continuity planning, regulatory and legislative compliance, and inter-agency management.. Oversaw all enterprise activities pertaining to facility acquisitions, Space planning, facility management, risk management, safety and security, procurement, supply chain management and asset management and control. Developed and managed region’s annual administrative cost-pool budget of $52M+.

Highlighted Achievements:

Trimmed operating budget 15% over 3 years while maintaining service quality standards by developing and implementing service-improvement initiatives, reducing office space, and renegotiating contracts.

Reduced office locations from 118 to 98 and space consumption from 1 million sq. ft to 828,000 sq. ft. over 3 years by establishing and implementing space allocation standards.

Received executive commissioner’s community and legislative commendations for exemplary leadership and performance by facilitating recovery efforts after Hurricane Ike and for ensuring business continuity.

Honored with regional director’s innovation award for customer and community service excellence.

TEXAS DEPARMENT OF HUMAN SERVICES COMMISSION, Houston, TX 2001-2005

Regional Administrator

Appointed by executive commissioner to serve as agency’s chief executive and administrative officer managing state and federal programs for region’s children, elderly, disabled, and disadvantaged. Served 720,000+ citizens in multiple 13-country locations. Led executive team of 17 directors and managed regional operations, service delivery, budgets, and community relations. Liaised with media, community, and local elected officials on policy and program issues. Implemented nursing home reforms that improved quality of care for residents. Served as agency’s final decision-making authority in the region and managed a $600M budget for benefits, grants, and operations.

Highlighted Achievements:

Received commissioner’s Customer Service award 3 consecutive years by significantly reducing complaints after implementing service initiatives, including customer Bill of Rights.

Introduced comprehensive service-improvement initiatives for customers and communities to offer greater access to services, improve service quality, and enhance agency image.

Awarded commissioner’s best-in-state performance recognition after implementing quality standards and case accuracy initiatives resulting in less than 1% error rate.

Created 50 local hires in underserved communities over 3 years with $50K average salary by spearheading training and hiring initiative in collaboration with workforce board and local refineries.

ADDITIONAL EXPERIENCE:

TEXAS DEPARMENT OF HUMAN SERVICES COMMISSION, Houston, TX

Regional Director, Business Services & Assistant Director of Human Resources

BURRELL ADVERTISING, Account Executive, Chicago, IL

MCCANN ERICKSON, INC., Senior Media Planner, Houston, TX

Education& Certifications

PRAIRIE A&M UNIVERSITY, Prairie View, TX

Master of Business Administration

TEXAS SOUTHERN UNIVERSITY, Houston, TX

Bachelor of Business Administration, Marketing

UNIVERSITY OF TEXAS, LBJ SCHOOL OF PUBLIC AFFAIRS, Austin, TX

Graduate Class XX, State of Texas Executive Leadership Program

UNIVERSITY OF TEXAS, DISPUTE RESOLUTIONS CENTER, Austin TX

Mediation Certification

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