Alianna A. Tan

ITIL * Certified, IT Professional

Contact No. : +639*********

E-mail Address: ada3jr@r.postjobfree.com

Makati Executive Tower 4, Brgy. Pio del Pilar,

Sen. Gil Puyat Ave., Makati City

PROFESSIONAL EXPERIENCE

Procter & Gamble Phils. (2018 – Present)

IT Service Operations Manager (Financial Shared Services Unit)

Amends metrics gap and trending analysis based on client account knowledge

Manages a group of IT vendors (Service Delivery Managers), provides feedback on their service and performance, and designs Service Improvement Plan

Leads IT governance (PCIM = Incident, Change, and Problem Management) for SAP and Cloud applications to ensure quality of service of critical business processes

Leads Service Transition Management and designs support model during transition from project to operations

Conducts training to business experts and end users on IT service delivery processes and best practices

Acts as Project Manager for waterfall and agile quick projects, releases, and process improvements

Chevron Holdings, Inc. (2015 – 2018)

SAP Security Consultant

Responsible for access provisioning and development of user rights in SAP System

Acts as a consultant for ensuring that Segregation of Duty (SOD) conflicts are eliminated or mitigated to prevent fraud and financial loss

Works on several cross-team IT projects following CPDEP and Agile methodologies

Audit and Compliance Lead Coordinator

Closely works with internal and external auditors and coordinates audit findings within the IT Service Delivery business unit

Helps business remediate any audit findings that is related to either access issues or SAP program issues and ensure that our processes in place are compliant with SOX Controls

SAP GRC Access Control Coordinator

Coordinates with the Internal Controls and IT support to facilitate the successful User Access Review and Segregation of Duty (SOD) Review in compliance with SOX Standards

Conducts trainings with Compliance Coordinators to educate them on utilizing the GRC AC tool and prepare them before the commencement of the user access review

Metrics Analyst

Generates quarterly metrics of SAP teams via Power BI tool to monitor and report to the leadership team the incidents which are within and beyond Service Level agreement and provides analysis and recommendations

Cloud SharePoint Site Administrator

Acts as technical site support and troubleshoots technical issues related to SharePoint

Incident Management Work Coordinator

Provided operational and project support for the following ERP technologies: UC4/Automic Job Scheduler, SAP, JDE, OSS Notes/Script, Software Upgrades

Worked as Subject Matter Expert and Resource Manager in-charge of training and onboarding new members of the team

Pinoy Fitness (2018 – Present)

Works as freelance content writer, media member, and site contributor

Toastmasters Int’l. (2017-2018)

Facilitated public speaking trainings to company employees

Delivered basic speech projects in line with Competent Communicator track

Performed leadership roles/tasks in line with Competent Leader track

Represented Human Energy Toastmasters Club to area speech contests

Rarejob Inc. (2016)

Worked as English language instructor to Japanese students

MSI ECS Phils. (2013)

Handled Product Support and Management Information System via Oracle database as intern

Toastmasters Int’l. (2017-2018)

Facilitated public speaking trainings to company employees

Delivered basic speech projects in line with Competent Communicator track

Performed leadership roles/tasks in line with Competent Leader track

Represented Human Energy Toastmasters Club to area speech contests

EDUCATIONAL BACKGROUND

FEU Institute of Technology, Sampaloc, Manila (2010 – 2014)

Bachelor of Science in Computer Engineering (Cum Laude / Leadership Awardee)

The Pleasant Mount School, Antipolo City (2006 – 2010)

Valedictorian

Pagrai Community Learning Center, Antipolo City (2006 – 2010)

Valedictorian

TECHNICAL AND SOFT SKILLS

IT Operations (ITIL 4 Certified)

Project Management (CPDEP, Agile, Lean Sigma)

Critical and Analytical Thinking

Facilitation and Communication

Software Development/Programming (C/C++, Java, etc.)

Hardware Proficiency (background in CISCO and Network)

CERTIFICATIONS

ITIL 4 (Manila, Philippines – April 2019)

Aravo Technical Configuration (Texas, USA – May 2019)

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