Customer Service - Logistics Coordinator

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IVY MANALO

Mobile:+971-*********

Email: *********@*****.***

Address: Al Karama, Dubai, UAE

__ _ OBJECTIVE:

To obtain position where I can utilize skills which I acquired during my education and years of working.

SUMMARY OF QUALIFICATIONS

Well trained in shipping, logistics and customs clearance services.

Experience in office and sales work with enough exposure to the job challenges.

Great patience and persistence when dealing with clients.

Proficient in Cargo wise, Flotilla, MS Word, MS Excel, MS PowerPoint and Internet browsing. WORK EXPERIENCE

AA&S Shipping LLC

Formerly known as ARABITAL SHIPPING LLC

Al Karama, Dubai, UAE

Customer Service Executive

August 3, 2016 to December 14, 2019

Provide accurate, valid and complete information and ensuring a high level of customer service and quality throughout.

Follow communication procedures, guidelines and policies.

Handle queries/complaints of client’s and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Getting the rate from agent office and quoting the client.

Arranging the import/export shipment by coordinating with the supplier, agent & carriers.

Verifying shipping doc’s hence processing customs bill of entry (BOE).

Generating the invoice based on the quotation, agreed rates.

Coordinating with the operation team (WH) for the deliveries. Homano General Trading LLC

Lotus Grand Hotel, Deira, Dubai, UAE

Receptionist cum Logistics Coordinator

Febraury 06, 2012 to April 20, 2016

Screen phone calls and transfer to respective person.

Updates the manager regarding the day by day operations and documents.

Receives and response to emails and relay to concern person.

Coordinates/prepares all documents for import/export shipments, including legalization of documents and compliance with requirements of Letters of Credit, Cash Against Documents and Telegraphic Transfer.

Prepares/Accurately verified Bills of Lading/AWB, Certificates of Analysis, COO, Invoice and Packing List.

Co-ordinating with carriers and releasing the shipping order for the shipments.

Getting inquiry from sources and sending the quotation to client’s.

In charge of the day to day operations of the transport department. Ivy cv

Coordinate with the warehouse staff regarding the in and out of goods.

Track and monitored the cross board shipments.

Applying service and tourist visas for the client’s. Al Falasi Avenue Perfumes and Fashion

Aswaaq Center- Al Warqa 1, Dubai, UAE

Sales Associates

May 2008- September 2011

Promotes new arrivals of products.

Handle orders, checked deliveries and restocked shelves.

Organizes display as per policy of the company.

Responsible for handling all cash register and keeping the records of products and sales.

Over all in-charge of the store.

Provides excellent customer service.

San Agustin Elementary School

Pampanga, Philippines

Teacher 1 cum Office Clerk

September 2005- December 2007

Initiates teacher and learner process.

Prepares daily lesson plans.

Greet visitors and callers, handle their queries and direct them to appropriate person in according to their needs.

Encode data’s, print letters, labels, reports and/or other materials.

Prepares principal’s report and teacher’s syllabus. Grayline Plans Incorporated

Pampanga, Philippines

Receptionist

July 2004 – April 2005

Updates client’s of thier upcoming dues.

Updates the agent’s to thier daily assigment.

Handles all phones call and relay to the appropriate person.

Prepares daily, weekly and monthly expenses of the company. ACADEMIC CREDENTIAL

Bachelor in Elementary Education

Angeles University Foundation

Angeles City, Philippines

April 2004

PERSONAL INFORMATION

Date of Birth : 8th November

Languages Known : English, Filipino

Religion : Christian

Visa Status : Employment Visa

IVY MANALO

Applicant

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