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Manager Customer Service

Minneapolis, MN
December 17, 2019

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Brian D. Smith

**** **** *** *., ******* MN ***** h: 763-***-**** c: 763-***-**** Work History

****-**** *** ********* (formerly Con-Way Transportation Services) Freight Classification Specialist, Billing Supervisor, Accuracy in Invoicing Analyst Responsibilities:

• Classify freight into shipping classes for billing purposes.

• Work with customers to ensure freight is properly packed and classified.

• Train and Supervise other Freight Classification Specialists

• Photograph and document all freight for accurate billing.

• Work safely on fast-paced loading dock.


• Added multiple millions of dollars in additional revenue to date.

• Trained multiple inspectors for locations in Fridley, Eagan, Owatonna, and Fargo.

• 1000s of hours of forklift operation

2000 – 2004 Trimark Sportswear Group, Hopkins, MN Technology Systems Administrator Technology Systems Administrator


• Administered network of over 100 users in 8 cities across United States and Canada.

• Assist employees with questions on customer service, company procedural issues and computer operations.

• Administer Fujitsu 9600 phone switch with multiple ACD servers and multiple call-centers for all locations.

• Provided software and hardware support company-wide.

• Trained users on Operating Systems and Applications.

• Sourced, purchased and documented all office equipment.

• Wrote proposals for purchase of high value equipment.

• Met with vendors to minimize costs and optimize efficiency.

• Managed building security systems.


• Helped merge three separate divisions into one computer system.

• Setup wide area network for seven locations and administered eight.

• Reviewed and made recommendations on local and long-distancephone service for all locations. 1995 – 2000 Advanced Productivity Computing, Apple Valley, MN Service Manager and Lead Technician


• Managed systems for over 75 clients and discussed future upgrades and purchases with them. Including hardware, software and network needs.

• Trained users and other technicians.

• Worked on-site, in shop and on phone for service. Education

1994 – 1995 NEI College of Technology

Major: Computer Systems. AAS Degree


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