Ali Al-Rashedi Milton, Ontario
PMP, PMI-RMI, ITIL, SMC email@example.com - 647-***-****
IT Project Manager
12+ years of experience in IT Project Management, IT Infrastructure and IT Service Management with background in telecommunication, banking, transportation, and supply chain industries
Bachelor’s degree in Computer Engineering (3rd honor) and master degree in Information System equal to Canadian equivalency by World Education Services (WES)
Accomplished Certified Project Management Professional (PMP) and Risk Management Professional (PMI-RMP) as well as ITIL, IT Strategic Planning (ITSP) and Agile Scrum Master (SMC)
Experienced in managing large scale IT projects with a value of up to $10 million focusing on both qualitative and quantitative project aspect
Proficient in managing multiple large IT programs with multiple solutions and vendors using full project management life-cycle including project initiation, integration, scope management, resource management, scheduling, communication, risk management, procurement and reporting)
Strong experience in MS-Project and MS-Office, SDLC, Agile, and waterfall methodologies along with ITIL practices
Proven experience in implementing Finance systems, IT solutions and IT infrastructure projects that include integrating broad technology solutions and multiple resources
Proven ability to lead and motivate large cross-functional team, Stakeholders and coordinating within an IT services, IT Operations, Financial Services, Implementation and Engineering teams
Excellent Interpersonal skills such facilitation skills, time management skills, Conflict Management and organization skills to builds and maintains strong alliances with motivating teams and driving projects to successful completion
Project & Program Management • Budgeting & Scheduling • Strategic Planning
Team Mentoring & Leadership • Problem Solving • Negotiation
Client Management & Retention • Risk Management •Change Management
Strategic Planning and Analysis • Conflict Management • ERP
InCube Mobility Solutions (www e-incube.ca ), Oakville-Canada
IT Project Consultant April 2018- Present
Working with InCube as Project management and business consultant covering the following areas:
Collaborated with stakeholders to identify their requirements, needs, expectations to match with business objectives. As a result, I was the one who is preparing the Business requirement scoping documents that were used to customize and implement SW
Based on customer size, and requirements, I got involved in analysing IT requirements and proposed the final IT requirements based on on-primes and/or cloud and/or SAS solution.
Full project management for new implementations of InCube SW and working on their behalf to:
oAdvocated customers with change management, conflict management activities, problem solving approach and escalation process.
oHelped assessing risks and create risks response plan to maximise opportunities and minimize threats
Improved the structure and efficiency of IT systems in the organization by providing strategic guidance with regard to technology, IT Infrastructure, and Project Management
Arabian Hala Group (www.hala.com.sa), Riyadh-Saudi Arabia
IT Program Manager January 2013 - Dec 2017
Implemented projects and technology strategies to drive company-wide client satisfaction by increasing departmental efficiency across departments, 80% on average, an estimated annual savings of $680,000 CAD. Developed the data integration through the acquisition of four companies to enhance process efficiency. Increased success rate of projects through the implementation of PMI and Agile methodologies in projects across industries from car rental, to supply chain management, to manufacturing.
Managed the design and implementation data centers, applying technical expertise in Microsoft infrastructures and database/security application servers in high-availability/fault tolerance configuration built using HP Blade servers, Cisco Unified Computing and Servers (UCS), and VMware.
Implemented various large-scale networks projects based on Cisco switches and routers using OSPF and multicast routing, QOS, and Fortinet firewalls
Led team to develop solutions and minimize software defects by 80% through the implementation of rigorous development and testing processes.
Launched international applications including Car Rental Management System, Customer Interaction Center (CIC), and Oracle ERP, Human Resources (HR) & Payroll application and Automotive ERP to better serve clients through organizational efficiency.
Defined project objectives, requirements, planning, schedules, and cost estimation of IT group projects by using the project processes of PMI to increase the success rate of projects by 90%
Built strong relationship with stakeholders to handle their requirements, expectation and resolve the conflict requirements to enhance project profitability
provided strategic guidance to teams and project managers to focused on delivering excellence solutions with cost management optimization resulting to decrease the cost by 35% without compromising the projects functional requirements and specifications
Increased team productivity and profitability by utilizing Six Sigma, Software Development Life Cycle (SDLC), Agile and PMI methods.
IT Project Manager May 2008 - Dec 2012
Naqel Express Company (www.naqelksa.com ), Riyadh-Saudi Arabia
Developed a strategic plan to improve the structure and efficiency of IT systems organization-wide. Increased productivity and profitability through successful project implementation across the transportation, logistics, and supply chain industry. Enhanced profitability of business units through the reduction in overhead costs by implementing projects to minimize manual processes, effectively reducing by 85%. Strategized and implemented technical operation improvements to optimize an 80,000 square foot warehouse.
Served as Project Manager and Lead Systems Designer for multiple high-profile, large-scale network and IT infrastructure projects. Designed and implemented Microsoft infrastructures, VMware, and NetBackup
Collaborated with Naqel leaders to create IT program goals and functional improvements resulting in the increase of performance by 60%.
Led team to minimize software defects by 80% through the implementation of rigorous development and testing processes.
Cross-functionally launched applications including a Microsoft Dynamics AX, HR and payroll system, and a transportation, fleet, and warehouse management system that increased the efficiency of departments by 90% on average.
Analyzed and mitigated potential risks to safety, security, and financial success of operations.
Activated project to consolidate and update servers and establish consistent hardware and software standards resulting is a more stable operating environment.
Technical Project Manager February 2002 - May 2008
Saudi Telecom Company (www.stc.com.sa ), Riyadh-Saudi Arabia
Focused on organizational efficiency and customer satisfaction, successfully implemented IT projects to enable a 100% increase in members to 17 million over a three-year period with an 80% increase in customer satisfaction. Planned and executed technology projects on scheduled, under budget, and to scope.
Implemented company-wide applications such as Billing and Payment systems, Service Support Systems, Network Elements System, Customer Relationship Management, and International Tariff systems which drastically increased the efficiency of employees and the organization as a whole.
Led major server consolidation, clustering, load balancing, and optimization projects to decrease overall downtime by more than 20%
Collaborated with internal and external stakeholders to evaluate business solutions and provide analytical and data support for recommendations regarding business opportunities.
Led cross-functional teams to successfully implement large scale projects which resulted in the ability to grow telecom customers over a three-year period.
Middle-level Managers (MLM) Ryerson University Ongoing
Green Economy Management Ryerson University 2019
Master of Information System (1st honor) King Saud University (KSU), Saudi Arabia 2005
Bachelor of Computer Engineering (B Sc.) – Saudi Arabia 1996
King Fahd University of Petroleum & Minerals (KFUPM)
Certifications and Memberships
Project Management Professional (PMP# 457632) 2007
Agile Scrum Master certificate (SMC#728647) 2019
Risk Managements Professional (PMI-RMP # 2037330) 2017
Information Technology Infrastructure Library (ITIL.F #735160) 2007
IT Strategic Planning (ITSP) 2010
Member of Project Management Institute (PMI), www.PMI.org
Information Systems Audit and Control Association (ISACA), www.ISACA.org
Scrum Master Encertify Company- USA May 2019
PMI Agile Certified Practitioner Career Academy-USA Jan 2018
Risk Management professional Career Academy-USA Apr 2017
Finance For Non-Financial Managers leadership &Marketing Institute- UAE May 2014
Complex Project Management Learning Tree International-UK Apr 2012
Adult Learning Centre (www.lnhadultlearning.ca) Milton –Canada
Technology Tutors May 2019- Present
Designed, facilitated, and taught the computer instruction component
Prepared execute lesson plans, assigning tasks, and evaluating student work and progress
Demonstrated computer knowledge of software, MSOffice, and assist program students with program presentation.
Promoted safe, effective, and ethical learning environment
Used professional discretion and judgment in managing students in classroom setting
Encouraged critical thinking and ensure that the students' knowledge is challenged and probed
Recognized the evolving process of group development and the different roles that a facilitator plays at different stage