Sales Representative Service
Resume:
ANNE LORELLE T. LIM
Bldg. **, Blk. *, Saeed Bin Al Mesayeb St., Salmiya, Kuwait
Mobile: +965-********
E-mail: ada3d0@r.postjobfree.com
WORK SYMPHONY STYLE HOTEL KUWAIT
HISTORY Kitchen Coordinator
February 2018 to present
Assistant to the Director of Culinary and Food & Beverage.
Coordinate between all the departments and organize any special arrangements as per guest requests.
Maintain all records such as weekly attendance sheet, overtime, extra points, sick forms, accident report, HACCP report and records
Ordering for all the outlets in the FMC system of the hotel.
Act as the coordination point for all activities in the office.
Prepare reports for all concerned in the department at the relevant times.
Prepare weekly/monthly payroll papers.
Organize the filing of printed reports from daily operation – systematic and easy to locate back dated files if required.
Prepare any paperwork required by department.
Complies with any reasonable request by Director and Hotel Management.
Schedule and arrange meetings and conference calls, assisting in building agendas and pulling together materials for meetings.
Support the Program Strategy team in updating menu, costing.
Guest Service Agent, F&D Department
August 2015 to January 2018
Ensure the satisfaction of executive guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
Ensure the Executive Lounge is properly maintained at all times, stocks all the self-service areas, cleans up after guests, assist with food service preparation, and sets the area up for service and more.
CONVERGYS
Sales Representative (Bayer Diabetes Store Online Account)
March 2014- September 2014
SUTHERLAND GLOBAL SERVICES INC.
Technical/Sales Support Analyst (Microsoft Store Online Account)
October 2013-February 2014
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Frequently attend educational seminars to improve knowledge and performance level.
AVIACOR Inc. (MIASCOR Ground Handling Corp.)
Passenger Service Agent/VIP Lounge Receptionist
(Japan Airlines/MIASCOR Business Class Lounge)
May 2011- August 2013
Provide passengers with a 100% total customer satisfaction by giving them a friendly, gracious and efficient lounge service.
Provide assistance and related customer service at the airport and responds to passengers needing special assistance
Answers and offer information covering a wide variety of airline and/or airport related topics.
Checking telex and printing out of tickets, itinerary and manifests.
Handle phone inquiries regarding passenger’s flight, baggage allowance, seats availability, ticket fare, ETD, ETA, etc.
MAAS (Meet and Assist) for those VIP Passengers.
Assisting the crew (Pilots and Flight Attendants).
Deal with complaints courteously and politely.
Act as OIC in the absence of supervisors.
EDUCATIONAL ASIA PACIFIC COLLEGE OF ADVANCED STUDIES
ATTAINMENT Bachelor of Science in Hotel and Restaurant Management
2007-2011
SKILLS AND
QUALIFICATIONS Strong organizational, supervisory and communication skills.
Computer Skills include: -MS Word -MS Excel -Envision payroll
-MS PowerPoint -MS Outlook -ERP Attendance
-Fidelio Material Control (FMC) -SST attendance
PERSONAL Date of Birth : May 21, 1991
INFORMATION Age : 28
Gender : Female
Status : Single
Height : 5’3
Weight : 100 lbs
CHARACTER
REFERENCE
Jonathan Spiteri Dennis Auingan
Director of Culinary and Food & Beverage Chief Steward
ada3d0@r.postjobfree.com ada3d0@r.postjobfree.com
Erdem Civ
Chef de Cuisine- Symphony Style Hotel
ada3d0@r.postjobfree.com
I hereby certify that the above information is true and correct to the best of my knowledge.
Anne Lorelle Lim
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