Sales Training
Resume:
Karthickprabhu R - Page *
CONTACT
Address
No – 23, Velan Nagar Extn.,
Dharapuram Road,
Udumalpet.
Pin - 642 126
Phone
(Please mail or text me, If mobile is
not reachable)
****************@*****.***
EDUCATION
Bachelor of Engineering in
Computer Science and Engineering
Dr. Mahalingam College of
Engineering and Technology,
Coimbatore
6.6 CGPA / 2010 – 2014
Post Graduate Program (PGP) in
Business Analytics and Business
Intelligence
Great Lakes Institute of
Management, Chennai
85% / 2017 - 2018
PROFILE
Knowledge in Supply Chain Management (SCM)
Knowledge in Business Analysis, Business Modeling, and Data Modeling
Knowledge in BI SSRS Reports Process Tool
Experience in DB2, Tableau Data Analytics tool
Knowledge in Google Analytics
Experience in Team Handling
Experience in Supervising/Training clients on new implementations
Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers
Strong experience in conducting UAT and documentation of test cases
Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
Excellent track record for meeting deadlines and submitting deliverables on time.
Exposure in educating internal customers on business systems and procedures and working with development and QA team to set priorities and schedule
Experience working in Microsoft Excel, Word and PowerPoint WORK EXPERIENCE
1. Highway 905, Chennai Jun 2017 – Present
Project 1 - Warehouse Management System
WMS is maintaining the Inbound and Outbound shipment inventory details. WMS Module handing Receiving, Put Away, Inventory, Order Picking, Shipping and Reports.
KARTHICKPRABHU R
Karthickprabhu R - Page 2
Project 2 - Freight Payment System
FPS will analyze freight lanes and select the best carrier for Inbound and Outbound shipments to and from designated location with Carrier payment location based on Freight rate amount.
Project 3 – South African Client
Complete Supply chain process implemented for Panasonic South Africa with more than 10 SAP interface process. WMS, FPS, STAS and Doc process. Project 4 - Amazon We pay Process
Amazon We Pay process to implemented the Delivery process of Store level and generated the Invoices.
Responsibilities – Tableau
Creating Different Dashboards for Inbound carrier KPI metrics on monthly basis by extracting data from Database.
Creating dashboards for monthly, quarterly SLA report, Zen desk ticketing report in tableau.
Creating yearly SLA audit dashboard in tableau. Other Responsibilities
Creating and documenting process descriptions and process flows.
Ensuring successful functioning of newly implemented systems and procedures.
New client onboard processes including Data maintenance, Product introduction and User Training.
Providing training, task plans, and leadership for new hires
Analyzing and Mining of Inventory Data extracted from different Reports, when discrepancy reported.
2. Groupon Shared Services, Chennai Oct 2016 – Jun 2017 Tools Used: Zendesk, Bold Chat, Cyclops, Cyber Source
Handling North American customer issues via email/chat with Groupon Local, Live and Goods deals
Handling customers order issues and managing good flow of delivering the orders to end customers
Main contribution towards bringing in SLA and improving customer satisfaction.
Received stack awards for best performance in the floor twice.
Assess level of customer satisfaction and resolve sensitive and complex issues raised by customers; provide additional training and take other action as required to maintain a high level of customer satisfaction. SKILLS
Databases
DB2
My SQL
Analytics Tools
Tableau
SPSS
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3. Sutherland Global Services, Chennai Jun 2014 – Feb 2016 Jun’14 – Feb’16
Provided solutions for amazon.com (US) customer problems and issues via email or live chat.
Providing update to end users in order tracking, resolving issues with the received goods.
Worked with logistics team to deliver the goods on/before estimated delivery date
Monitor real-time adherence to ensure representatives are adhering to their schedules, the service level goals of 80% or more are being met. ACADEMIC WORKS & PROJECTS
Visualizing Art House sales data using Tableau
This project explored the art of problem-solving with the aid of visual analytics. Tableau’s data visualization tools were used to create interactive dashboards to uncover hidden insights to identify the performance of an Art Auction House in terms of profitability and sales.
Capstone Report
Predictive Analytics Modeling for Bank Loan Sanctioning and Customer Segmentation Analysis
To segment the customers and understand their profile based on their banking related aspects
To predict whether a bank loan will be sanctioned to a particular customer or not
AWARDS & RECOGNITIONS
Have won Gold, Silver Stack raking awards at Groupon Shared Services.
Have won Best Contributor award at Groupon Shared Services
Company Quarter Master Sergeant of National Cadet Corps (NCC) for 2 years 2011-13 Completed ‘B’ and ‘C’ Certificates in NCC
Troop Senior of one of the NCC Companies at Combined Annual Training Camp held at NGM Arts and Science College during the year 2012 and have won the Overall Trophy
DECLARATION
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief. Date :
Place : (Karthickprabhu R)
STRENGTHS
Cool and Stable temperament
Smart Work
Good time management
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