To gain a challenging position in information systems where my analytical, concepts can be applied fundamentally required for the success of business.

Troubleshoot hardware/software to Identify problem(s), diagnose cause(s), and determine corrective action(s).

Perform on-site hardware replacements and repairs of Dell branded laptop and desktop systems and basic knowledge on tablets.

Provided software installation/re-installations, configuration, maintenance, repair and troubleshooting.

Provided technical support to customers by phone, e-mail, ticket system, or on site.

Replaced hardware components in desktop computers in a professional environment.

Installed, configured, diagnosed, and troubleshoot computer networks.

Configuration and installation of new equipment: Desktop workstations, laptops, tablets, printers, scanners.

Network system technician offering in-depth understanding of IT infrastructure areas, particularly IT network integration.

Maintenance and operation of local area network, Microsoft servers and end user workstations.

Configuration and installation of new equipment: Desktop workstations, laptops, printers. Software installations and upgrades.

Specializes in Server 2012 installation, repair, and maintenance of computer equipment.

Monitoring and troubleshooting of company LAN/WAN: Desktop, Servers, Switches, Firewalls, Windows XP, Servers 2003, 2008.

Detailed oriented self-starter with demonstrated success in initiating, tracking, reporting, and closing projects.

Ready to travel for the required miles per week and has a reliable vehicle with a driving license and insurance.

Will have no problem with background and drug test.

MCSA Microsoft Certificate System Associate 2017 ID#14764838

https://www.youracclaim.com/badges/4a3a6489-4904-47b9-865a-e951c16242d8/linked_in_profile

Comp TIA A+ Certification 2016

MIS management information system (Bachelors Equivalent)

Cairo University Mourns Egyptian Scientist - “Class of 1999-2000”

Address: 1 Gamma Street, Giza zip12613 - Egypt

S&L International “your technology partner” 07/2018 – Present

Helpdesk/System Support Technician

Responsible for configuration and installation of VDI (virtual desktop infrastructure) VMware Horizon7 View – Troubleshot the 10Zig hardware and VDI sessions software.

Responsible for configuration and installation of desktop peripherals and network technologies.

Diagnosed system failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance.

Troubleshot hardware and software on LANs, Servers, user PCs, network printers, and other devices for corporate clients.

Configure Bios setting per customer request.

Image various laptops and desktops per user request.

Manage Active Directory, Microsoft Exchange, and server and workstation patching with SCCM.

Managed annual maintenance and support contracts and IT sales for small- to medium-sized enterprises.

Installed/configured terminal server under Windows 2003/2008/2012 server and client connectivity using Remote Desktop. (Bomgar – Representative Console)

Test, diagnose, and repairs phones, tablets, computer and iPads’ hardware and software.

Updating ticketing system to reflect work in progress or completed. (BMC Track-It! Technician Client) & (Fresh-Works IT Service desk)

Maintained a high-level customer’s satisfaction.

Testing websites and software features, Accurately document issues/bugs and work with developers to solve them.

AirTech “Communication” 06/2016 – 06/2018

Desktop Support Engineer - cell phone and iPads / Technician

Break fix of Laptops, Desktops and printers of several leading manufacturers like Dell, HP, Lenovo, Compaq and Toshiba laptops in the organization.

Diagnosed system failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance.

Troubleshot hardware and software on LANs, Servers, user PCs, network printers, and other devices for corporate clients.

Configure Bios setting per customer request.

Manage Active Directory, Microsoft Exchange, and server and workstation patching with SCCM.

Image various laptop and desktop per user request.

Managed annual maintenance and support contracts and IT sales for small- to medium-sized enterprises.

Installed/configured terminal server under Windows 2003/2008/2012 server and client connectivity using Remote Desktop.

Test, diagnose, and repairs phones, tablets, computer and iPads’ hardware and software.

Sell and purchase new and used cell phone and iPads’

Maintained a high-level customer’s satisfaction.

Ordered needed materials and equipment so techs could do their jobs efficiently.

LFP “Larry Flynt Productions” 12/2012 - 01/2016

On-site Repairs & Data Entry / Technician

Maintained network infrastructure of racks of switches/ISDN TA/internet connection sharing devices.

Run hardware test.

Managed FTP server/web server co-located in remote data centers.

Installed, mapped, data migration and on-site user set-up of applications.

Data entry and compliance work archived.

Pushed applications using SMTools.

Backed up and restored user data using LDMT.

Wiped data off old laptops and desktops.

Movie production information and information storing in the cloud using private software that requires strong paying strong attention to details.

Used Symantec ghost software to reduce OS and software installation time when installing large number of PCs.

St. John’s “well child and family center” 03/2008 - 11/2012

Helpdesk Support Specialist

Troubleshoot and fix any issues that arise due to failing or failed hardware components repair, and maintenance of computer and printers or other related equipment.

Remotely troubleshoot and fix any issues that arise due to failing or failed software or

Operation system for over 2400 users.

Break down systems, remove multi functioning hardware and install new parts.

Maintenance of Desktop PCs, Laptops and Servers, including operating systems, software and related peripherals.

Installed, updated, and repaired user’s PC software and hardware, and printers.

Manage virtual and physical servers, user accounts with Windows Server 2003 – 2012 R2 and RHEL operating systems.

Manage Active Directory, Microsoft Exchange, and server and workstation patching with SCCM.

Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information.

Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations.

GENERAL 7”computer Inc.” 03/2007 - 03/2008

Helpdesk Support / Computer Tech.

Repair Computers and partially sell electronic devices.

Repair and maintained efficiency of desktops and laptops with various operating systems.

Responsible for configuration and installation of desktop peripherals and network technologies.

Installs and supports existing software applications.

Ran regular checks, tests, and tracking procedures to prevent or identify problems.

Also performs all hardware upgrades and repairs to the entire LAN including hubs, routers, printers and workstations.

Troubleshoot, repair, and upgrade the following: NIC cards, memory, modems, zip drives, hard drives, CD ROMS, scanners, printers and all Microsoft Operating Systems, and applications.

Replace computer components, including keyboards, RAM, hard drives, LCD screens, CPUs, motherboards and other computer parts.

Install, modify, and repair computer hardware and software.

PC troubleshooting.

Virus/Malware removal and clean up.

Updating ticketing system to reflect work in progress or completed.

Maintain logs of activities and completed work.

https://www.linkedin.com/in/john-hanna-39601740/

**References are available upon request.

JOHN HANNA

7713 Corbin Ave. Winnetka CA. 91306

Cell: 818-***-****

E.mail: ada37l@r.postjobfree.com

Us Citizen

OBJECTIVE

SUMMARY

EDUCATION and CERTIFICATIONS

EXPERINCE

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