Service Representative Customer
Resume:
Daisy Tiongson Abulencia-Flores
Ochando, New Washington, Aklan 5610
************@*****.***
PROFILE:
Data Encoder, Administrative Officer, Customer Service Representative, Cashier and Accounting with 10+ years of working experience in different field, handling confidential and making routine tasks as efficient as possible. Aiming to obtain a position that will enable me to utilize my educational background, to further develop my skills and enhance my ability to adopt and learn quickly.
WORK EXPERIENCE
Head Cashier / 2019-Present
Ocean Mall
Kalibo International Airport
Kalibo, Aklan 5600
- Encode the details of guest booking every day.
- Make sure the detail is correct. Time of arrival, which tour guide it belongs.
- Receive payment from the guest what currency it may.
- Count money in cash drawers to ensure the amount is correct.
- Sending all the reports to the Accounting department. Cashier / 2015-2018
Globe Telecommunications, Inc.
Kalibo, Aklan 5600
- Open and close cash register.
- Operate POS cash register, handling 50+ transaction daily and count the money to ensure it’s correct.
- Sending reports to the main office for auditing. Customer Service Representative ( Frontline) / 2015-2018 Globe Telecommunications, Inc.
Kalibo, Aklan 5600
- Handle 20+ customers daily, with duties including answering their queries, retrieving customer data, presenting the best solution to their concerns.
- Cross selling product that suited for them.
- Persuade customer not to cancel their subscription from the company. Administrative Officer / 2013-2015
Levitan Software
Kalibo, Aklan
- Marketing – Searching for more customer to avail our product and services
(Locally and International)
- Processing all permits of the company.
- Monitoring income and expenses of the company.
- Handling staff, preparing payroll.
Cashier/Accounting Clerk / 2012-2013
Libcap Super Express
Kalibo, Aklan
- Receive payments, checking all receipts/invoice. Make sure that everything is correct and balance.
- Count and deposit money every day.
- Sending daily and monthly reports.
Data Encoder / 2012-2012
Libcap Super Express
Kalibo, Aklan
- Encodes daily sales, assist customer with their queries and answering phone calls.
COD Operator and Data Encoder for Philaris RD
Project Employee of Land Registration System Inc. (LARES) for Land Titling Computerization Project (LTCP) Assigned at Land Registration Authority Registry of Deeds Capitol Site, Kalibo, Aklan
December 16, 2010- March 16, 2012
Document Preparation of Data Conversion Team
Project Employee of Land Registration System Inc. (LARES) for Land Titling Computerization Project (LTCP) Assigned at Land Registration Authority Registry of Deeds Capitol Site, Kalibo, Aklan
November 11, 2009-December 16, 2010
Education:
TERTIARY
Diploma in Computer-Based Accountancy
AMA-Computer Learning Center, Inc.
Capitol Site, Kalibo, Aklan 5600
2007-2008
SECONDARY
Aklan National High School for Arts and Trades
Roxas Ave., Andagao Ext., Kalibo, Aklan 5600
2005-2006
Awards and Achievements:
Supreme Student Council – TREASURER
ACLC-Kalibo, Aklan
2007-2008
TESDA Scholar
ACLC-Kalibo, Aklan
2006-2008
Academic Excellence Award as Outstanding Student
ACLC-Kalibo, Aklan
Awarded at Gov. Corazon L. Cabagnot Tourism and Training Center Old Buswang, Kalibo, Aklan April 8, 2007
Meritorious Performance Award, Academic Excellence Award Outstanding Student and Corporate Academic Award
Excellence as Bookkeeper of the Year
ACLC-Kalibo, Aklan
Gov. Corazon L. Cabagnot Tourism and Training Center Old Buswang, Kalibo, Aklan April 19, 2008
Certificate and Eligibility:
National Certificate II on Personal Computer Operation TESDA (Technical Educational Skills and Development Authority) Kalibo, Aklan April 6, 2008
On-Job-Training:
Office Clerk
AMA Computer Learning Center
Capitol Site, Kalibo, Aklan
(300 hours)
Seminars and Trainings:
Communication Skills Training
QA Computer Learning Center
November 3 - December 16, 2008
Cashier Training
Libcap Holding Corporation-
Jaro, Iloilo City
September 24-29, 2012
Geeks On A Beach (GOAB) Conference
Regency Boracay Island, Phils.
September 26-27, 2013
Skills:
Computer Literate
- Microsoft Office( Word, Excel, Powerpoint, Publisher)
- Internet
Strong Communication Skills
Writing Skills
Problem Solving
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