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Customer Service Medical

Denver, CO
December 15, 2019

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Judythe Wright

Denver, CO *****

720-***-****(c) 720-***-****(h)

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Anthem Blue Cross BlueShield - Denver, CO

November 2019 to Present

I call Medicaid clients and I would enroll them in a Managed Care Plan Medical Records Review Specialist


June 2019 to June 2019

Organizing and extracting patient information for data entry prior to archiving/shredding of files.Followed by entering data using Excel spreadsheet PBX Switchboard Operator

Renaissance Hotel - Denver, CO

September 2018 to March 2019

I dispatched all incoming calls to the appropriate departments, I filed reports and I took room service orders

Nutrition Assistant

St. Anthony's Hospital - Lakewood, CO

September 2017 to July 2018

when a patient would call and wish to order food from the hospital patient menu took their order. Telephone Interviewer

PSB Research - Denver, CO

May 2015 to August 2017

I conducted various types of surveys

Medical Biller and Coder

Blue Cross Blue Shield - Denver, CO

July 2013 to February 2015

I processed insurance claims using ICD-9 & CPT coding Coder/Biller/Internship

Inner City Health Center - Denver, CO

May 2013 to June 2013

I used medical billing software to conduct new patient intake.I conducted insurance billing procedures and follow up, performed CPT-4 and ICD-9 Coding, I received cash payment and posted the payments. Additionally, I communicated with patients regarding their rights and understanding of HIPAA LAWS Education

Associate in Medical Coding and Billing

Kaplan college - Thornton, CO

September 2011 to June 2013


• Billing

• Clerical (4 years)

• EMR (2 years)

• Medical Records (2 years)

• Microsoft Excel (3 years)

• Outlook (2 years)

• Scheduling (Less than 1 year)

• Word (3 years)

• Excel (3 years)

• Epic (2 years)

• coding (2 years)

• Call Center (4 years)

• Customer Service


• Customer Care

• Customer Support


Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: share_to_profile/97c0774dc77c11822c3097d694e259edeed53dc074545cb7 Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: ef4a844b8cd959b27278726d23dcb8b6eed53dc074545cb7

Reliability — Expert

September 2019

Tendency to be dependable and come to work.

Full results: bbc7d5fa4d7122f9c6e8dbb93d515bd7eed53dc074545cb7

Personality: Hard-Working — Highly Proficient

June 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: share_to_profile/4436f741ca3e2fd3b338eee5872e5876eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Billing (2 years), Clerical (4 years), Coding (2 years), Customer service 4 years), data entry (3 years), Epic (2 years), Excel (3 years), Medical invoicing (2 years), Medical records (2 years), Medisoft (2 years), Microsoft excel (4 years), Microsoft office (3 years), Multiline (2 years), Outlook (1 year), Pbx (1 year), Receptionist (Less than 1 year), Retail sales (Less than 1 year), Word (3 years)

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