Team management, team handling, mentoring,class room training

Pravalika G.S.

: ada2su@r.postjobfree.com

Mobile:+ (91)–855-***-****

EDUCATION PROFILE

●Aurora’s Degree College, Hyderabad - B.Com Computers

June 2012 - March 2015

Percentage: 72.94%

●Sri Chaitanya Jr. College, Hyderabad — MEC

June 2010 - March 2012

Percentage: 62%

●St. Joseph’s Public School, Hyderabad — ICSE Board

June 2010

Percentage: 63%

TECHNICAL SKILLS

Languages : JavaScript, Java,C, Android.

Database Technologies : MySQL(basics)

Operating Systems : Windows family

PROFESSIONAL SUMMARY

Overall Experience of 52 Months into BPO.

Subject Matter Expertise in technical support.

PERSONAL STRENGTHS

Quick Learner

Good Interpersonal and Communication skills.

An intuitive problem solver.

PROFESSIONAL EXPERIENCE

Sng IT Solutions Pvt Ltd — Subject Matter Expert(contract)

October 2017 - July 2019

Worked as a Subject Matter Expert for a specialty team assisting customers with software and hardware issues for smart devices. Class room train new hires process vise and skill vise to enhance and make sure the team imbibes the process knowledge thoroughly. Conduct weekly process updates refereshers and conduct PKT's.

Amazon, Hyderabad — Seller support Associate(L3)

July 2016 - September 2017

Initially worked as a Customer Support Associate for a specialty team and then worked as a Seller support Associate to help Sellers onboard Amazon platform and further help them with technical issues in setting up the account as well as selling their products.

Genpact, Hyderabad — Process Associate

April 2015 - June 2016

Worked in an Insurance team to setup and approve deals for the Client and made sure the Customer had proper documents in place along with insurance.

PERSONAL DETAILS

Date of Birth : 12-07-1994.

E-mail address : ada2su@r.postjobfree.com

Address for Correspondence : 12-11-2059, #401, Surya Prakasha Krishna Nilayam,

SBH colony, Jamai Osmania, Hyderabad - 500044

Contact this candidate