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Automotive service advisor

Longmont, CO
December 14, 2019

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Caroline Rangel

Certified Dodge Chrysler Jeep Ram Service Advisor - TATE BRANCH AUTOGROUP

Longmont, CO


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am results-driven with proven ability to establish rapport with clients. Truly enjoy learning new programs and office procedures. I am a detail-oriented producer with very strong work ethics and integrity. As always; we can be better at our career with the right support and proper training.

Willing to relocate to: Wichita, KS - Castle Rock, CO - Salt Lake City, UT Authorized to work in the US for any employer

Work Experience

Service Advisor

Pellman's Automotive - Boulder, CO

July 2019 to Present

Key holder. Open shop an hour early every day before business hours to get the shop running. Use Mitchell to create repair orders.Dispatch new repair orders to 7 technicians and one lube guy. Review inspections/ diagnosis and send it to customers via email and text. Build estimates based on inspection by searching for parts and looking up labor ops. Call customer and sell revisions. Order parts and follow up with customer about logistics and eta.

Certified Chrysler Dodge Service Advisor

Boulder Dodge - Boulder, CO

April 2019 to Present


Certified Chrysler Dodge RAM service advisor

04/19 to current

Using ADP/CDK; verify current mileage, VIN and walk around vehicle. Report damage in Wiadvisor/ Dealer Connect. Open repair order while asking customer questions about all concerns of vehicle. Verify warranty type if any and explain diagnostic charges, print RO, obtain customer signature and good contact phone number.

Use Service Net, Shop Key, Auto Integrate, many fleet companies, scan warranty and pictures of recall labels/parts after install.

Dispatch work to properly skilled technicians, add up estimates, eta of parts, get approval, check status of repairs and call customer. Once repairs are complete; close dispatch, post final charges, print and call customer for pickup. Ask for survey after collecting payment. Shake hands. Certified Dodge Chrysler Jeep Ram Service Advisor


July 2018 to Present

Pod into vehicle to pull information to start a work order, after diag is complete: add up all labor hours and parts for total, read tech notes and speak to tech to understand what was found and how to best present issues to customer. Create long lasting business relationships with customers of this small town which are quite accustomed to having the best treatment and customer satisfaction. Follow up with multiple companies and customers about the progress or status of their vehicle repairs. My parts plus labor sales were over $115,000.00 each month on average. Service Advisor

Greeley Nissan - Greeley, CO

February 2019 to April 2019

Use dealerlogix and dealertrack to write service. Communicate with customers about the maintenance and mechanical needs of their vehicle. Work with other local dealerships to ensure fast, quality work performed on their customer's vehicles. Maintain high CSR and strong relationships with customers. Supervisor customer service.

Service Advisor/ Quick Lane Advisor


February 2018 to June 2018

Ford Certified Advisor, inspect incoming vehicles for marks and damage, log information into Lightyear and create work order. My accounts consist of OXY, Kodiak Gas, Ahern, Orla Metro, Helmerich & Payne, etc., upon the full multi point inspection of each vehicle and prices for parts, I use All Data to pull labor hours for each repair and coordinate with master techs to schedule services to be performed. Very competitive high volume sales, $85,000 + each month, won several sales competitions. Driven, knowledgeable and never miss work. Money is motivation to learn and excel. Outstanding customer service and satisfaction.

Wheels/Maps, OEConnection, Auto Integrate, Lease Plan, Element, Enterprise etc.,fleet companies I am excellent with.

Trained others, member


October 2017 to January 2018

Brighton, CO

Production - 10/2017 - 01/2018

Order, measure and cut materials to build kits used in assembly. Trained others, member of safety committee, trained in 3 departments for production. Made reports of inventory and recorded data of material date, amount and product used, time of use, humidity and temperature. Quick Lane Service Advisor

CARLSBAD FORD LINCOLN, Carlsbad, NMC - Carlsbad, NM December 2016 to June 2017

Greeting customers, open and close repair orders (i.e., c/p, warranty, service contract and internal) Fluent in Auto Integrate, OEC, CSS and multiple fleet companies for billing and sales Ford Certified Quick Lane Service Advisor, advanced in Lightyear and CDK computer programs Coordinated with both Used vehicle Manager and New vehicle Manager for UCI's and PDI's repair orders; parts, service and we owe's

Upsold maintenance and parts to keep ELR above 70.00 per hour, maintaining CSI above zone average for monthly bonus

Work well with all departments in a fast-paced; stressful environment, enjoy my job and my customers on a daily basis

Consultative Sales - Home Improvement

SEARS - Denton, TX

December 2015 to June 2016

Greet and engage with customers, give members complete customer care and satisfaction, persuade sales in hand tools, power tools, fitness equipment, lawn equipment and lawn furniture, join members, process credit applications, promote benefits of using Sears card on each member, close the sale, discuss protection agreement and purchase protection plan, calculate payments when opening a new lease, locate and order parts from website, give product knowledge, offer layaway options, search for in stock and incoming shipments that member may want, complete the sale at check out, bag and load purchases,

Administrator - Tool Repair/ Industrial Services


April 2015 to September 2015

Use Oper 1 to check in and receive parts and tools; move them to correct location. Pull parts needed to repair each tool. Answer emails and phones; field questions, direct calls to proper departments. Keep detailed records in Oper 1 of all repairs, parts pulled and online ordered parts to ship. I ordered parts for all open work orders. Check status on tools to keep steady flow of tool repairs. Match part numbers for all shipping orders and pick parts. Locate open work orders that are completed; close them out and ship fixed tools back to venders. Inventory, stock shelves and drawers with new parts. Check on upcoming work orders for estimated tools that are awaiting approval to be repaired and get verbal permission by E.O.D.; meet deadlines, time management, organization, customer service and follow up. ETC.

Warranty Clerk


2014 to 2015

Warranty processing, upload Technicians picture card to computer. As a warranty clerk, I was in charge of formatting and file creation of pictures. Search for proper job codes and enter all warranty claim information. Print and process pre authorizations and check for approvals on each mfg portal dealer website. Negotiate time and denied claims via phone with mfg advisers. Fill out parts cards for PDI and Warranty jobs approved. Email notifications. Prepare weekly warranty reports for corporate EUSA daily claims submitted. Search and correct all errors and manually use websites for each manufacturer to add revenue that was missed by administrator. Daily filing, phone communication, emails correspondence company wide.

Maintain professional relationship with over 20 Tech Advisors divided between five RV manufacturers in Indiana. I saved the company on an average of up to $6,000 weekly by providing expert proofreading of claims for lost revenue.

Dispatcher/ Receptionist/ Bookkeeper


March 2012 to August 2014

Dispatch each new job along with all information and details pertaining to it. Customer Service and follow up, correspondence through mail, email, faxes, telephone. Prep and scan documents, schedule estimates. I was also responsible for the bookkeeping, and all general office duties using Microsoft Word and Excel, filing, data entry. Research materials, online ordering, print out maps to job sites. I maintained customer loyalty through excellent customer service saving company more than $50,000 per quarter.

Customer Service Representative


2011 to 2012

Worked in AS400, Warehouse Management System scheduled inbound freight, print receipts, released lot coded items.

Used SAP to inventory all inbound freight, reported damages, discrepancies and FDA quality holds, made goods receipts, printed packing lists. I reviewed inbound Shipping Monitor, Stock Constraint Reports Client correspondence through great customer service, emails, faxes and telephone. Managed inbound customer returns, made spreadsheets, and filed documentation for each client and carrier. I worked in all areas of the office to help co-workers catch up on daily tasks, and worked overtime as needed. Managed client relationships and procured future business earning the company $20,000 in additional revenue for 2012.

Field Support Representative I


2009 to 2011

I performed component replacement including small motors, motherboard, antennas, belts, sensor calibration, and Slot data adjustment in conduction with technical support. I contributed to the company success enabling the installation, support, and merchandising of Redbox kiosks. I traveled to assigned areas up to and over 1000 miles each week throughout the west Texas market. I was in charge of weekly DVD procurement using company issued credit card. I preformed expert service, clean up, and preventative maintenance on kiosks as required. I record metric counts and status of 40 kiosks each week, maintaining daily records of disc distribution and removals. I provided outstanding customer service and satisfaction through regular interaction and communication with customers, store managers, owners, employees and Redbox personnel. I was awarded the Top Employee 2010 for maximizing production, presentation and sales. I used and followed planograms, signage and schematics to attract new customers according to company standards. Bookkeeper


2007 to 2008

Assisted Office Manager with payroll, filing, inventory, scheduling service appointments and job estimates, answered phone lines and directed calls. I am proficient in the use of QuickBooks. I was in charge of reconciling end of month receivables and payables. I led the company's efforts for Community Outreach Christmas gift program for families in need. I maintained all records for other subsidiaries of Slide-Lok Company owner. I was responsible for procurement of all supplies for the office and because of my efficiency I saved the company on average $400 per month. Store Manager


January 2006 to September 2006

As key holder I was responsible for opening and closing the store daily. I managed inventory, clothing line and merchandise ($100K) appealing to motorcycle enthusiasts. I was in charge of cash management and weekly deposits. I was also in charge of screening calls and fielding questions regarding day-to-day business of selling high-end motorcycles ($30K + each). I helped collaborated with management to establish a common goal for venturing into new lines of business and advertising including newsletters, motorcycle functions, promotional events and radio spots to bring in new business earning $5,000 weekly in new revenue. I am proficient in the use of QuickBooks financial POS 4.0 managing weekly production and sales documents. Education


Windham School - Gatesville, TX



excel (5 years), inventory (4 years), merchandising (2 years), procurement (4 years), schematics (2 years), customer relations (8 years), Sales

Additional Information


AS400, SAP, WMS, IDS, Reynolds and Reynolds, Picasa 3, Concur, Oper 1, ADP, CDK, Lightyear, Dealerlogix, Dealertrack, DealerConnect, Shop Key. EZLabor, Kronos, Genesys Meeting Center, AllData, C.A.R.E ONE, Microsoft Office: Excel, Access, Word, Outlook and PowerPoint, Schematics, Plan-O-Grams, Procurement, Distribution, Merchandising, Shipping/ Receiving, Inventory, Website Navigation, (5) RV Manufacturer Portals, Superior Customer Care, Time Management, Organizational Skills, Attention to Detail

Contact this candidate