Customer Service Front Desk

Muhammed Mohamud

**** ******* *** * ******** Park,MN 55445 ********@*****.*** 612-***-****

Education

North Hennepin Community College 2015- 2019

Metro State University Fall 2019- Current

●MIS Major

●3.77 GPA

Experience

Robert Half - IT Support Sep 2019 - Current

●Helped users set up configurations

●Troubleshooted issues with users

●Participated in a 3 week training on software setup

Monterrey Security. - Supervisor Jan 2016- November 2017

●Showed true leadership

●Conveyed with my employees

●Trusted by management

New Hope YMCA - School Age Care June 2015 - July 2017

●Excelled at helping children

●Assisted in helping take care of the children

●Participated in having fun with the children

●Served the Y with front desk help

June 2014 - April 2015

Genesys Works Minneapolis - Intern

●Gained an internship after 3 month training.

●Obtained a job with United Health Group

UHG

●Helped Employees with software

●Controlled Tickets and solved them

●Reimaged computers to keep software

●Portrayed outstanding customer service

Allied Universal Nov 3017 -Current

●Safely guarded sites

●Training staff under me

●Assisted in safety guidelines

Tutoring

●Ran my own tutoring business

●Tutored kids of the age 4-20

●Helped Parents who couldn't afford a tutor

●Reached out to kids from different communities.

Skills

●Computer Efficient

●Capable of using Microsoft Office

●Fluent in English, Somali, Arabic

●Good with Kids

Awards

●Comeback Kid

●-Enhanced GPA by 1.0

●Honor Roll 13-14’ 14-15’

Extracurricular hobbies

MYA

●League for at risk youth under 20

●Safe place for the, to play and learn

●Promote education, and bettering their deen.

●Leading the Future generation.

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