Assistant Service

Ken Woo

Email: **********@*****.***

Phone: 416-***-****

Location: Newmarket

Has reliable car and Full G license

Highlights

Business Admin IT (AIM) Bachelor’s Degree from Ryerson U.

PC Computing Experience since 1986. Iphone 3/4 or 5c, 7, 8, XS Max, 11 Pro Max 256.

Typing 85WPM. MS Office. Phone addict. Beta Profile for upcoming iOS for phone.

Born in Canada. Speaks Cantonese and Intermediate French.

Some experience in Texture / Next Issue magazine. (Apple bought them out).

Work Experience

2019-June to October 2019 – Enbridge - North York Sheppard and Victoria Park

Enbridge Service Desk Analyst / Using ServiceNow ticket software

Resetting Active Directory DRA passwords. Remote in using Skype and Configuration / Remote Desktop

Laptop docking station. Tables that move up and down. Installing FollowYou Ricoh printers / Installing Network Shared Folder path Drive Letters . Assigning ServiceNow tickets to other groups such as Desktop Group and IT Prod (Outlook). PulseSecure and OKTA. EFTS big file send service. Some MobileIron (phone email).

2013 to 2018 Schomberg Delight Chinese Food. Hwy 27 and 9. (part time evenings and weekends)

Answered phone, wrote and relayed orders.

Restaurant changed owners in 2018 (Changed to “Thai Delight”).

2012 to 2018 Background Acting Toronto and Hamilton www.kenwoo1977.ca

5 years wireless retail stores

Bell, Rogers, Wind. Sold cell phones. Created a IMEI spreadsheet using Excel

Opened and closed the shop. GTA Toronto shops

2003 December to August 2005 August T-Mobile USA Etobicoke Islington and Bloor Clientlogic PDA DDC Data Tier 2

Assist customers with unlocked devices Exchanged Sidekick 2 pager phones

Troubleshot GSM 2G issues Blackberry BWC and imaging and service books. Many of us went to Waterloo.

Tethering. (Phone as a Modem) Sierra Aircard PCMCIA. Motorola cable device kit.

Best data call centre across T-Mobile company. Level 2 – Take calls overflow from Level 1 when they close and can’t handle it. Used Remedy ticket system.

2001 TeleTech Canada North York Yonge and Sheppard (1 year)

Qwest Wireless and Nextel

14 states (Denver) MVNO of Sprint. Dealing with Kyocera (Qualcomm) and Nokia 5185 phones

Billing. Received $50 award for most sales of Nokia by one rep.

Swapping ESN to IMEI for Nextel. iDEN Generation 4 and 5 Mike phones. Relative of TDMA and GSM.

Providing 5185 CDMA unlock hexcodes for people wishing to change carriers eg go to Sprint or Verizon.

5th Generation iDEN uses SIM cards.

2000 Handspring Clientlogic (Etobicoke) (1 year)

Technical Support for Palm Pilot originators. Answered phone calls and emails.

Sold stylus and screen protector kits to coworkers

Went back to Ryerson for 1 year.

1998 Summer TD Lotus Notes Developer (Co Op) TD Tower

Wrote database for escalations.

In case some server broke, who to page.

1997 (May to November) TD Bank WAN Network Ops (Co-Op)

Level 2 WAN - Reboot NT351 and NT4 SQL servers at midnight

Work with management of Armored car. Telecom Analysts Retail HEAT. Told branch and assistant managers to help reboot ATMs. Bell Montreal lease line scoping.

Backup Log files onto Iomega Zip100 for telecom analyst Shawn

Monitor Web Banking complex every 15 minutes – Received ticket award from Telecom Shawn.

Take inbound calls for bank machine, brank and POS (Burger King) HEAT POS helpdesk.

Take overflow calls from Level 1 Green Machine when they closed at 8PM.

Created escalations spreadsheet using Word or Excel.

Skills

OKTA, PulseSecure, McAfee Encryption. AD (DRA) PIMs, CyberARK. ServiceNow, MyService.

MS DOS 3.1 to 6.22, Windows Desktop (v2 -3.1 -95 98 ME 2K XP 7 8 10).

Word, Excel, PowerPoint, Outlook. VPN – Skype Desktop Control, Machine Desktop Control. Pulse Secure.

FTP, GoDaddy. WIX. CCleaner Registry Cleaning, Smart Defrag. Yosemite, El Capitan 2011.iPhone 7 128 (Telus) XR 64, 11 Pro Max 256 (Bell) Owns two shares of apple stock, addicted to 680 News Business report.

Participated in Toronto Star stock market challenge. Photoshop, Dreamweaver, Audition, Camtasia.

Android, iOS 13.2.3 public, beta profile.

Education

Ryerson University BAA Bachelor’s Degree (Downtown Toronto)

1996 to 2004 (graduate after part time continuing ed evenings) Business Admin IT Management (AIM)

MS Office, Dreamweaver, Photoshop, Audition, Entrance Bursary $2000 also applied to Western Business and Glendon Comp Sci. War History (minor 8 courses). Intermediate French here and Seneca.

1994 to 1996 - Northview High School (North York) Finch and Bathurst

Business Mac 89 to 92%. Volunteer 1000 hours tutoring teachers and students on Mac and Mac room supervisor. Xerox Canada President’s Award $250

Additional skills

U of T – St George Campus. Negotiations Communications. St John’s Ambulance Expired CPR Etobicoke

Jung Ko’s Taekwondo Green belt. North York (Yonge/Steeles) (White-Yellow-Green).

Wood Street Wing Chun Kung Fu. (6 months) Downtown Toronto (College and Yonge)

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