Manager Customer Service

Harsha Punjabi

Total Work Experience: ** years

Email: ************@*****.***

Objective: - Be creative and learn from experience every day

Current Employer: UPS Logistics Pvt. Ltd (Feb 2011 – Till date)

Present Designation: Senior Manager

Team Size: - 350

Current Processes: -

1. Billing of customer Invoices

2. Accounts Receivables

3. Vendor payments

Responsibilities:-

Manage cost for entire shift of 350 employees and also show efficiencies each year

Build synergies among external as well as internal customers for Billing, customer discounts and Cash Applications

Leading, training and monitoring the performance of Managers and Supervisors to ensure process effectiveness

Reporting to corporate office in Atlanta on weekly basis about site progress, efficiencies and for any new transitions

Liaison between Sales, Pricing and Finance group in order to update customer contracts and make their contractual payment timely.

Previous Designation: Manager

Team Size: - 152

Processes: -

1. Europe and U.S. Billing & Invoices Generation

2. Freight Forwarding

3. EMG(Customer Service)

Previous Designation: Supervisor in UPS Logistics Pvt Ltd.

Team Size: - 53

Oct 2008 to Nov 2010 with Infosys Technologies Company as a Team Leader

Responsibilities:-

Manage a team of 22 Associates responsible for end to end processing of US Legal search engine

Quality & Compliance:

Internal Corporate Audits

SOX Audits

Record Retention Audits

April 2007 to October 2008 with State Street Syntel Sourcing Pvt. Ltd (India) as an Senior Associate.

Responsibilities:

To manage a team of 10 Analyst responsible for end to end Market Income processing of seven non US markets

July 2006 to March 2007 with EXL Aviva Norwich Union Insurance Company as a Customer Service Executive (Tech Case Officer).

Sep 2005 to March 2006 with National Health Services UK as an Rotational Clerk + Admin Assistant.

Responsibilities:-

Clients administration Computer system

July 1999 to July 2001 with Oasis Group in Delhi as a Customer Service Executive + Office Coordinator.

Responsibilities:-

Regular Repo building with Clients includes daily interaction with them in order to register them for resort membership

Notable Accomplishments

Experience of starting a complete new site at a new location

Awarded a Certificate of Appreciation from Client in Special Recognition for leading the efforts to decrease the volume drastically

Awarded a Certificate of Appreciation from Infosys for creating a best team in the cluster.

Awarded a Certificate of Financial services

Awarded a Certificate of General Insurance from Norwich Union United Kingdom.

Received the award of “Certificate of Philip B Crosby– Quality standards and design”

Dependable award in 2013

Wow’s and Ouch’s Award 2014

Trainings

Ops management, Leadership and Client Interfacing training.

Managing for Results

Managing for Success – in Singapore

General Insurance

Accelerated Leadership Training 2019 in Atlanta Georgia

Personal Attributes:-

Dedicated, honest and Hard working

Good learner

Able to handle stressed situations comfortably

Excellent decision making skills

Capable of achieving high level of quality results

Result oriented

Academic Credentials

Post Graduate Diploma For Financial Management, Annamalai University - May 2008

Masters (Sociology), Annamalai University, Dec 2004

Bachelors of Commerce, Delhi University, May 2001

Senior Secondary, Modern Public School, Delhi 1996-1998

Personal Details:-

Address:- 402 Pundol Apts, 160 MG Road, Pune 411001 INDIA.

Date of Birth 31st Jan 1981

Passport Details Indian passport

Countries Travelled : United kingdom (1.5 years), United States (Eight months), Philippines, Ireland, Dubai, Singapore

Visa available:- B1/B2 for U.S until 2029

Marital Status Single

Phone no: 91-982*******

Landline no: 91-20-263*****

Contact this candidate