Systems Engineer

Ghaith Alkayyem 437-***-****

Mississauga ON ******.********@*****.***

CAREER SUMMARY

• 13 years of experience in systems administration and data center support

• Applied managed service business within international vendors and operators

• Deployed automation solutions to enhance telecom operator efficiency

• Managed Linux servers of different distributions in various sized organizations

• Customized open source systems to reduce cost and enhance efficiency

• Specialization in Telecom OSS, Linux OS, Open Source Software, Internet Technology

• Full G Driving License

• Team player, cooperative, persistent and flexible TECHNICAL EXPERTISE

Services Apache, Squid Proxy, IPTables, SAMBA, FreeRadius, ldirectord Load Balancer, Courier mail server, Pure-ftpd, ASTERISK, OpenSIPS, OpenVPN, Nagios OS Linux, Solaris, Windows flavors

DevOps AWS, Ansible

Languages PERL, PHP, C, C++, JAVA, JSP, Servlets, SQL, HTML, JavaScript, Python Protocols TCP/IP, HTTP, FTP, DHCP, DNS, SNMP, RIP, SIP, Ethernet, Radius, SSL, IPv6 Databases MySQL, PostgreSQL

Certifications LPIC1

Training Quality Transition Training based on ISO 9001:2015 Standard, KSA OWS (Operation Web Services) Developer, Huawei, Shenzhen, China LIR Training Course, IPv6 for LIRs (RIPE NCC) IPv6 Routing for ISPs Workshop PROFESSIONAL EXPERIENCE

Technical Support Specialist 2019 – Present

SOTI, Mississauga, Canada

• Provided post-sales support for SOTI products to various corporations.

• Enhanced customer experience in regards to SOTI solutions.

• Worked on mobility management (MDM) to control Android/IOS devices.

• Utilized various tech tools (SQL Server, Power Shell, Linux, Android for Work, IOS). Operation Support Team Lead 2015 – 2018

Huawei, Riyadh, KSA

• Led the OSS team to achieve strategic goals set by operation director

• Ensured servers infrastructure stability by organizing maintenance processes within the team

• Communicated with heads of other departments to implement requests

• Introduced Huawei OSS tools to customer and other teams

• Enhanced OSS layer to comply with automation and operation efficiency requirements

• Completed web and mobile application orchestration and development using Huawei PaaS (OWS)

• Managed Huawei Work Force Management (WFM) system Senior Support Engineer 2011 – 2015

FCGI/Huawei, Riyadh, KSA, FCGI (Future Communication Guidance Int.)

• Ensured stability of OSS infrastructure and services within mobile operator Ghaith Alkayyem 437-***-****

• Supported back office, performance and optimization teams in terms of NMS software used to manage operator network services (2G, 3G, 4G, Core, MPLS, VAS, FTTx)

• Administered NMS Huawei applications and servers including Fault Management, CMDB and Service Desk

• Integrated OSS systems with EMSs and third party solutions and provided support to implement managed services projects

• Conducted Running Product Acceptance Test for newly implemented NMS software

• Performed system patches, upgrade and applied recommended routine maintenance

• Participated in the project of OSS enhancement including tickets automation and alarms correlation

Research Assistant 2009

Telecom Bretagne (Brest, France)

• Worked on Companym@ges project which was leaded by a consortium of many universities and companies like Alcatel-Lucent

• Customized a Session Border Controller (OpenSIPS) and developed features to achieve a dynamic control of incoming and out coming multimedia traffic in the enterprise Systems Engineer 2005 – 2011

SAWA ISP, Damascus, Syria

• Established ISP infrastructure that was fully based on Linux and Open Source Systems which contributed extraordinary savings in the investment

• Managed Linux environment of the ISP infrastructure and installed, supported, maintained servers, planned and responded to service outages

• Maintained Apache web server, managed multiple sites and administered security

• Maintained databases and ensured data integrity, efficiency and high performance

• Configured content based proxy that was capable of filtering 90 % of pornographic web sites

• Developed and customized Freeside billing system

• Scripted and light programmed to automate routine tasks and generate reports using PERL

• Monitored and analyzed system logs and identified potential issues and problems

• Answered technical queries and provided consultancy to customer care agents

• Developed backup and disaster recovery plans and documented the configuration of the system

• Enhanced system performance and tuning

• Installed a server for BGR (German Co) that supported various services including XEN Virtualization, SAMBA domain, web server and Plone CMS and developed E-payment gateway for SAWA ISP

Web Developer 2003

Eye Advertising Co, Damascus, Syria

• Worked on two different projects using PHP, MySQL, SSL Security EDUCATION

Master in Advanced Telecommunication Engineering, Joint Program between Damascus University & Telecom Bretagne, Brest France

Postgraduate Diploma in Marketing Management, Higher Institute for Administrative Development, Damascus University

B.Sc. in Information Technology Engineering, Systems & Computer Networks, Damascus University

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