Customer Service, Leadership, Communication, Forklift Operator

EXPERIENCE

Indiana Army National Guard June **** – August 2014

**** * ******** **. **** per week:50-70

Evansville, IN 47715 U.S.

Fires and Effects Noncommissioned Officer in Charge (NCOIC)

Duties, Accomplishments, and Related Skills:

Supervised management efforts to analyzed and developed all aspects of battlefield planning, movements, and fire support activities including intelligence gathering, target and observation processing, and battlefield briefings

Headed all battlefield movements, conducted risk mitigation, analyzed data, and provide both oral and written briefs to VIPs and successfully completed over 100 missions with 96% mission success

Spearheaded initiative to develop standard operating procedures for a 3 team Forward Security Element (FSE) to perform successful convoy operations reducing IED blasts from 30% to under 1%

Performed as Master Gunner and directly accounted for 400+ soldiers on small arms weapon systems and accounted for 100% success rate in all certifications and recertifications

Lead weapons training for service members and considered the subject matter expert on M-16, M-4, M-249, M-240, M-2, and Mark 19

Directly accounted for range safety and held 100% success rate in certifications and re-certifications of multiple company sized unit

Set up and evaluated digital communication equipment for system performance data to identify and address inefficiencies

Subject Matter Expert in Fires and Effects roles included identify problems, assessing root causes as problems arise, and impact and providing recommendations for resolution to appropriate chain of concern

Operated, maintained, and trained soldiers on G/VLLD (Ground/Vehicle Laser Locater Device), LLRD (Long-range Laser Range Finder Device), HHLD (Hand-Held Laser device), multiple night vision and thermal platforms, and specified mounts that relate to equipment

Dish Network – Terre Haute, IN October 2009 – June 2012

1101 Swan St Hours per week: 50-80

Terre Haute, IN 47807 U.S.

Field Service Technician

Duties, Accomplishments, and Related Skills:

Attention to detail resulted in Receiving Dish Network Employee of the month on 6 separate occasions

Acted as Customer Service Representative daily, in-person and over-the-phone, analyzed and identified issues, and reduced trouble-call rate from 10% to under 3% over 3 years

Input customer data on all installations or trouble calls to document work order

Conducted sales with customers which resulted in Employee of the Month 6 months in a 3-year span

Excel in customer service by communicating with multiple customers throughout the day

Trained 2-8 customers daily on features, functions, and trouble shooting

Interacted with the customer investigate the root cause of the issue/problem and how to solve problems for customers

Entered all data into the DISH database to account for all aspects conducted during a customer's job order

Reduced trouble calls from 30% down to under 2% of all jobs completed in a 3-year period

Accounted for top level customer service by communicating with the customer prior to arrival, throughout the installation process, and after installation

Installed satellite internet, routers, and private networks by applying IT principles, methods, and tools

Evaluated and established methods and procedures in order to assist in preparing recommendations for changes in methods and practices where appropriate

Identified and/or resolved basic IT issues and problems

Reynolds Inc. – Orleans, IN July 2006 – November 2007

4544 N State Road 37 Hours per week: 50-80

Orleans, IN 47452 U.S.

General Laborer

Duties, Accomplishments, and Related Skills:

Accounted for filling, distributing, and loading of materials for 12 separate installation crews

Maintained an internal Forklift operator’s license and adhered to annual safety standards

Conducted loading and unloading operations on refrigerated box trucks and semi-trailers

Managed a running list of available materials for cured-in-place-pipe production

Received orders and procured required materials for active crew operations

US Army June 2001 – June 2006

6001 Wetzel Ave. Hours per week:60-120

Colorado Springs, CO 80913 U.S.

Combat Observation Laser Team Leader

Duties, Accomplishments, and Related Skills:

Completed over 1000 long-range combat missions while maintaining all assigned equipment with minimal damage

Supervised 4 separate teams leading to 100% team certifications and roughly 98% combat mission completions

Led and supervised fire support activities, including intelligence, target processing, and observation;

Supervised 15+ soldiers in multiple combat environments. Counseled, trained, promoted, and assisted in re-enlisting soldiers that were under my direct supervision

Conducted and secured 40+ raids, established and maintained over 400 traffic control points

Collected intelligence information and reported neutral and enemy locations of more than 70 towns and cities; resulting in the arrests of over 30 insurgents

Served as part of a Quick Reaction Force (QRF) team which responded to numerous US military, Iraq military/Iraq police, and civilian needs, problems, complications, and enforcement over more than 10,000+ square kilometers of combat operation area

Lived with, worked with, and trained an Iraq Army platoon of 30 soldiers; all 30 soldiers were evaluated as highly trained leaders upon return to their Iraq Army unit. All 30 soldiers were sent to the Iraq Army leader academy

Directed, Planned, and Navigated over 300 Combat Logistical Patrols (CLP) and Combat Patrols which securely delivered 500 million dollars in fuel, supplies, and money

Subject matter expert in voice and digital communication systems, imputing computer data, and reading maps and map entries

Operated, maintained, and trained soldiers on G/VLLD (Ground/Vehicle Laser Locater Device), LLRD (Long-range Laser Range Finder Device), HHLD (Hand-Held Laser device), multiple night vision and thermal platforms, and specified mounts that relate to equipment

Assisted in fire support planning, prepared staff journals, and prepared target records

Encoded and decoded messages, requested munitions, placed and used laser range finder systems, and determined target locations

Certified as an Emergency Medical Technician and administered first aid during combat operations

EDUCATION

Indiana University, Bloomington, IN December 2019

School of Public and Environmental Affairs

Bachelor of Science in Public Affairs, GPA: 3.12/4.00

Major: Management

Relevant Coursework:

Financial Management

Intro to Public Budgeting and Finance

Intro to Governmental Accounting and Financial Reporting

Managing and Leading Organizations

Human Resources Management-Public Sector

Introduction to Informatics

Managing Information Technology

Statistical Techniques

Performance Measurement and Program Evaluations

Management Science

Managing External Collaborations and Networking

Professional Writing Skills

Negotiations and Alternate Dispute Resolutions

Pikes Peak Community College, Colorado Springs, CO December 2004

Certificate, Emergency Medical Technician, US Army

ACTIVITIES

Mitchell Community Youth League – Mitchell, IN November 2013- August 2018

Secretary

Duties, Accomplishments, and Related Skills:

Procured over $150,000 in donations from local businesses over a 5 years for MCLY (not-for-profit organization).

Critiqued MCYL rules and regulations annually to ensure USSSA regulations were followed

JOB RELATED TRAINING

Certificate, Arabic language, US Army, Fort Carson, CO 2004

Certificate, Emergency Medical Technician, US Army, Fort Carson, CO 2004

Diploma, Primary Leadership and Development Course, US Army, Fort Hood, TX 2004

Diploma, Basic Non-Commissioned Officer Course, US Army, Fort McCoy, WI 2007

SKILLS/INTERESTS/AWARDS

Coaching youth sports is something that I love. I am passionate about teaching kids’ fundamentals of sports and watching their confidence grow throughout the seasons.

Certificate of Training, Arabic Language, US Army, 2004

Held SECRET security clearance

Combat Action Badge (CAB)

1 Army Commendation Medal w/Valor (ARCOM w/V Device)

10 Army Commendation Medals (ARCOM 8th award)

2 Army Achievement Medals (AAM 2nd award)

Air Force Achievement Medal (AFAM)

Good Conduct Medal

National Defense Service Medal

Global War on Terrorism Expeditionary Medal (GWOT-E)

Global War on Terrorism Service Medal (GWOT-S)

Iraq Campaign Medal (ICM w/4 Campaign Stars)

Non-Commissioned Officer Professional Development Ribbon (NCOPD) (2nd Ribbon)

Army Service Medal Overseas Medal (3rd Award)

Armed Forces Reserve Medal w/M Device

Indiana Volunteer Ribbon

Indiana Overseas Service Ribbon

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