Store Manager Customer Service

ABDIWAHID ABDULLAHI HALANE

#**** *** ********* ******* **. Telephone: 780-***-****

Edmonton, AB T5Y 0E5 Email: ************@*****.***

HIGHLIGHTOF QUALIFICATIONS

Hardworking, patient, reliable, trustworthy and honest.

Able to Multi-task in a fast paced environment with minimal supervision.

Attention to detail, good people skills and good communication skills

Easily adopt and learn new skills and concepts.

Strong math skills

TRAINING CERTIFICATES

CSTS-09, OSSA, Security License, and First Aid.

WORK EXPERIENCE

Al-baraka Store as a Store Manager (Mar 2018 – June 2019)

Operated Cash register, scanners, scales and monitor security cameras.

Balanced cash register and generated reports using QuickBooks software

Processed refunds and exchanges and resolved customer complaints

Resolved customer complaints and concerns in a professional manner

Armed and disarmed alarms and monitored security cameras for theft prevention.

Delivered excellent customer service to ensure high level of customer satisfaction.

Family friendly retail store– Nairobi, Kenya (July 2016-Aug 2017)

Greeting customers, answering questions, offering assistance

Demonstrated outstanding customer service and selling skills

Keeping the selling floor stocked with merchandise

Dealt with customer refunds courteously and professionally

Maintained a professional attitude with sincerity and enthusiasm reflecting store's commitment to customers

EDUCATIONAL BACKGROUND

Diploma in Business Administration, University of Nairobi, Kenya (2017-2018)

Hagadera High School, Dadaab, Kenya (2012-2015)

REFERENCE

Reference available upon request

Contact this candidate