Front Office Customer Service

TAKESHIA WHITE

********.*****@*****.*** H: 240-***-**** C: 301-***-**** 411 Carmody Hills Drive, Capitol Heights, MD 20743

Summary

Energetic patient service specialist offering more than eight years of customer service experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

Skills

Administrative and clerical support Committed team player

Professional phone etiquette Adaptable

Excellent communication skills (written and Compassionate

Verbal) Patient-focused care

Database management Friendly demeanor

Articulate and well-spoken Multi-tasking ability

Customer service oriented Time management skills

Flexible Inventory management

Detail oriented Payment processing

Excellent planner and coordinator Merchandising familiarity

Works well under pressure Accurate money handling

Pleasant demeanor Problem solving

Records management professional, hospital Appointment setting

Inpatient and outpatient records Patient chart auditing ability

Patient referral coordinator

Familiar with commercial and private insurance

Carriers

Administrative, Money

Appointment setting, Works

Articulate, Multi-tasking

Auditing, Prepare patient

Basic, Payment processing

Billing, Phone system

Charts, Problem solving

Clerical, Protocols

Excellent communication, Sales

Check-out process, Team player

Customer service, Answering phones

Data entry, Phone etiquette

Database management, Time management

Detail oriented, Word processing

Documentation, Written

Filing

Front office

Insurance

Inventory management

Merchandising

Experience

Sibley Memorial Hospital Washington, DC

Administrative Assistant

08/2018 - Current

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Maintained up-to-date department organizational chart.

Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

Set up and maintained physical and electronic filing systems.

Guided administrative and professional staff through computer and software problems.

Maintained attendance records, taking note of staff vacation time, sick days and personal days.

Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.

Organized personal and professional calendars.

Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.

Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.

Checked daily doctor schedules and verified insurance.

Scheduled and confirmed patient appointments with patients and healthcare professionals.

Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.

Referred patients to appropriate professionals and services.

Escorted patients to examination rooms and prepared for physician exams.

SAP training; ordered supplies for the office.

Ambra image share skills.

Rankin Orthopaedics and Sport Medicine Washington, DC

Patient Service Specialist/ Front Office

11/2011 - 08/2018

Greets patients and completes the check-in and check-out process utilizing the Athena EHR system.

Initiates the process for filling patient requests, such as call-backs, refills, and status of paperwork.

Review and maintain all providers schedules.

Completes required claims paperwork, support documentation and system entry.

Professionally and courteously verify appointment times with patients.

Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Adeptly manage a multi-line phone system and pleasantly greets all patients.

Prepare patient charts, pre-admissions and consent forms as necessary.

Collects patients co-pays and explains basic billing protocols to patients.

Provides training to front office new hires, as well as ongoing support.

Education and Training

Prince George's Community College Hyattsville, MD

Some College (No Degree) in Health Information Petitioner

Northwestern High School Hyattsville, MD

High School Diploma

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