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Office Engineer

December 11, 2019

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Microsoft Certified Engineer Specializing in Communications Systems Technologies

* ***** ** ********** **** Microsoft Exchange, 2010, 2013, 2016 on premises, Exchange Online, Office 365, Lync 2013 server, Lync 2015 Server/Skype-for-Business, Skype-for Business online

Over 6 years of experience in information technology, networking, virtualization, protocols, etc.

Bachelor’s Degree in Information Systems Engineering and Software Application Development.

Microsoft Certified in Cloud Platform and Infrastructure

Microsoft Certified in Windows Server 2012

Microsoft Certified in Windows Server 2008

Microsoft Certified in Enterprise Server Administration

Microsoft Certified in Network Infrastructure Configuration

Microsoft Certified in Active Directory Configuration

Microsoft Certified in Applications Infrastructure Configuration

Summary Profile

Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, 2016 o premise; Exchange Online; Microsoft Lync 2010 and 2013, Lync 2015/Skype-for-Business Server; Microsoft Office 365 and Skype-for-Business, Outlook Client, Outlook OWA and Outlook Office 365 Outlook.

Excellent understanding of Exchange Online Configuration and Email migration, FIM synchronization.

Proven ability to architect, implement, support and manage Messaging and Collaborative solutions with a focus on Microsoft Exchange 2010/2016 and Skype for Business 2015, as well as cloud-based Office 365 solutions.

Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

Understanding of: TCP/IP networking technology (switch, router, firewall), Reverse Proxy, Load balancers, Office 365, SIP, VOIP, Hyper-V, and SAN solutions.

Planned Size and Capacity for Exchange by analyzing the Exchange statistic reports before migrating Exchange to Exchange Online or Office 365.

Used BPA, Exchange calculator, and PowerShell to calculate metrics to scale environment from three to five to accommodate expansion of users.

Discussed transition plan, resources, timeline, and plan of action with team members and business management to finalize plans.

Readied Microsoft Exchange environment for eventual coexistence by patching servers and applying updates.

Managing deployment of products to end users by following established group/department deployment schedule

Ability to make decisions and manage time effectively to a deliver plan on schedule.

Office 365 Exchange Online Deployments and Migration.

Implementation of PowerShell scripts to efficiently fix errors for the customer's support teams found through the Active Directory environment.

Worked with business units to incorporate Office 365 and cloud-based solutions into business operations.

Experience with Office 365 migrations and hybrid solutions.

Resolved tenancy technical issues and monitored Office 365 systems, automated and executed Office 365 procedures using Windows PowerShell.

Leads by example with a strong positive attitude and works well under pressure.

Energetic, self-motivated and disciplined with a strong work ethic; responsible, reliable and efficient. Able to manage time and task efficiently and streamline workflows.

Configured DirSync and ADFS for Active Directory synchronization and single sign-on with Office 365.

Worked with business units to incorporate Office 365 and cloud-based solutions into business operations.

Responsible for all components of Office 365 including One Drive for Business, Skype for Business, Share Point Online, Delve, Yammer and Exchange Online.

Effectively deployed Office 365 Infrastructure that include complete ADFS 2.0 & ADFS Proxy Farm.

Proficient in PowerShell scripting and process automation. Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messaging

Resolved Office 365 tasks with the use of PowerShell.

Vast experience with virtualization concepts with Microsoft Hyper-V and VMWare ESXi in a High Availability environment.

Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers.


Windows Server

Windows Server 2008, 2008R2, 2012, 2012R2, and POCs for Windows server 2016.

Exchange Server

Microsoft Exchange Server 2007, 2010, 2013, and POCs for Exchange server 2016 on premises.

Lync Server 2010, 2013, Skype-for-Business Server 2015

Exchange Online/Office 365

Outlook client and Outlook web ((OWA), Microsoft Active Directory 2008, 2008R2, 2012, 2012R2, Microsoft Azure Cloud Services, Lync/Skype for Business and VOIP / Conferencing Solutions, Exchange management console (EMC), Exchange Online Protection (EOP)

Exchange Admin Center (EAC), Active Directory Federation Services (ADFS). DirSync, Azure AD Connect, Microsoft PowerShell 4.0, 5.0

Office 365 Technologies and Tools

Hybrid, Staged, Cutover, IMAP, Centralized, Non-centralized, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD Connect


Migrations: Cutover, Hybrid, Staged


Windows server, Exchange, Lync, Skype-for-Business, Office 365, Azure cloud and virtual servers

Exchange Technologies and Tools

Database Availability Group (DAG)

DAC Mode, CAS Array, Hub Transport Server

Exchange management console (EMC)

Continuous Cluster Replication (CCR)

Standby Cluster Replication (SCR)

Local Copy Replication (LCR)


HyperV, VMWare/VSphere, VirtualBox, Virtual Machine

Networking Technologies:

(W)LAN, (W)WAN, VPN, TCP/IP, Firewall.




Software Tools

Microsoft Project, Microsoft Visio

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)


Architecture, Planning, Configuration, Team Lead, Troubleshooting, Support and Training

Network Communications & Connectivity

Soft Skills

Leadership, Project Management, Team Lead, Communication, Documentation


Office 365 and Exchange Administrator level III Sept 2018 - Present

Gilead Sciences, Inc., Foster City, CA

Gilead Sciences is an American biotechnology company that researches, develops and commercializes drugs. Kite Pharma, a subsidiary of Gilead Sciences, develops cancer immunotherapy products. The purpose of the project team was to migrate users from Gilead to Kite. Worked as part of a 15-man team consisting of me onsite working with remote team members in the United States, United Kingdom and India.

Responsible for monitoring and running health checks on DAGs and Exchange Server.

Patched Exchange Server 2013 and installed cumulative updates (CU21, CU22).

Troubleshot issues with the Kite Exchange environment and provided support for Kite’s 3,000 users.

Troubleshot issues on the Gilead Exchange environment and provided support for Gilead’s 10,000 users.

Used Quest tool to create Active Directory objects (mailbox, shared mailbox, mail contact, etc.).

Used Solar Winds and SCOM to monitor Exchange servers.

Investigated and documented the Kite environment and transferred knowledge to Gilead Team.

Created new distribution groups to match both Exchange environments to facilitate ease of user transition.

Used PowerShell to connect and access Office 365 for the purpose of account and email management.

Automated administrative tasks using PowerShell scripts.

Troubleshot mailbox migration issues pertaining to move from Exchange 2013 on prem to Office365/Exchange Online.

Configured DNS changes and validated domain, tested pre and post migration.

Used Azure ADConnect to configure asynchronous communication creating a federation for Exchange/Office365 hybrid in preparation for migration.

Worked with back-end team and both on and off-site engineers to ensure uptime, performance and network communication.

Tested migration batched with test mailboxes, test users and data prior to migration to ensure best practices.

Assisted with implementing litigation holds and governance practices, transferring settings accurately.

Technologies: Office 365 (E3, E5), Exchange 2013, Exchange Online, Windows Azure Connect Server, Azure ADConnect, DNS, domain, user groups, distribution groups, Windows Server (2008, 2012), Hyper-V, PowerShell.

Microsoft Exchange Lead March 2017 – Sept 2018

Pitney Bowes, Stamford, CT

For this project we added an Exchange 2016 farm in coexistence with the existing Exchange 2013 farm with a hybrid Office 365. We upgraded Lync 2013 to Lync 2015/Skype-for-Business in hybrid with Skype-for-Business Office 365.

Implemented and configured Windows 2012R2 servers for Exchange 2016 server farm; installed and configured Windows 2012R2 servers for implementation of federated services on premises.

Deployed Mediation services on both front-end servers

Implemented DAG for Exchange 2016 and add additional server node for deployment of Exchange 2016 by gathering existing deployment metrics and using the Exchange calculator sheet for sizing.

Troubleshot ActiveSync and OWA issues with Exchange 2016.

Redistributed DAG databases to decrease server load.

Deployed Exchange 2016 servers in a virtualized environment using Microsoft Hyper-V.

Installed and configured Exchange 2016 CAS/Mailbox servers

Configured coexistence of Exchange 2016 and 2013 with legacy namespace.

Moved a small set of mailboxes to Exchange 2016 databases using PowerShell scripting in virtualized Hyper-V environment as a migration test.

Moved several batches of mailboxes to Exchange 2016 databases using PowerShell scripting, including .pst files.

Performed validation tests after each batch migrated to Exchange 2016 from Exchange 2013 to verify data integrity.

Troubleshot any migration issues batch by bath to ensure as neat and effective migration process.

Deployed DAG for Exchange 2016 and created additional databases

Implemented load balanced CAS server for highly available services for the Exchange 2016 farm.

Deployed monitoring services and set-up automatic reporting on a monthly basis.

Configured DirSync (Azure AD Connect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Created test accounts and did a pilot migration for the Office 365 component and rolled-out implementation of Office 365.

Utilized the Hybrid Configuration Wizard (HCW) on the Exchange 2013/Exchange 2016 coexistence to create a federation with Office 365, establishing send and receive connectors with Office 365.

Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics. Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc., and assigned licenses in Office 365.

Deployed additional Lync Front End Server in a Pool configuration and implemented Lynch 2015.

Migrated a test batch from Lync 2013 to Skype for business 2015 in a virtualized environment using Microsoft Hyper-V and verified the results.

Migrated all user accounts from Lync 2013 to Skype for business 2015 in batches using PowerShell, and verified the results.

Created a federation of Skype-for-Business 2015 with Skype-for-Business cloud on Office 365 and moved the user to Skype online.

Created policies for Skype online on O365 and setup federation policies and conference policies on cloud.

Responsible for managing user licenses and setting up user computers with Office 365, Outlook client and OWA and Skype.

Worked closely with back-end network staff to achieve the implementation and provided L3 engineering support throughout and after for a hyper-support period.

Provided documentation, knowledge transfer and training to engineering staff and user help desk.

Skype-for-Business Unified Communications Engineer January 2016 - March 2017

Duke Energy, Charlotte, NC

Responsible for implementing Lync 2015/Skype-for-Business for Unified Communications to reduce costs and improve ease of use and maintenance. The customer then decided to hybridize the existing Exchange 2013 environment by adding Office 365. The project involved mailboxes and communications for approximately 30,000 employees.

Implemented Windows 2012R2 servers in a virtual environment using Microsoft Hyper-V.

Work on Windows 2008 and Windows 2012 R2 in two different forests.

In two domain controllers, installed Windows 2008 and in 2 domain controllers Windows 2012 R2.

Implemented pool paring setup for disaster recovery purposes and tested via PowerShell

Troubleshooting of issues with client connectivity internally and externally, conferences, as well as dial in functionality using monitoring server reports, snooper, and Wireshark network tools

Applied conferencing policies to users for global, site and user functionality.

Applied call policies and normalization rules, IT, and Telecommunications administrator.

Implemented Lync 2015/Skype-for-Business and integrated with Skype-for-Business online.

Tested Lync front-end services with synthetic transactions and service assessment.

Acted as additional support for the Lync 2015 deployment for IM, A/V, and Enterprise Voice services.

Manage and support Lync 2015/Skype-for-Business Unified Communications Enterprise environment consisting of sixteen servers, a load balancer, and several media gateways, providing voice and video over IP, instant messaging, presence, web conferencing, video integration and Unified Messaging for users across six global locations.

Responsible for the design and architecture of Lync expansion to branch sites by deploying survivable branch appliances

Implemented Office 365

Ran Hybrid Setup Wizard on CAS server to setup Hybrid environment.

Setup done for target URL for OWA redirection. • Created Endpoint to perform migration.

Changed UPN of the employees to match the user account for migrated users.

Tested functionality of OneDrive & 2factor Authentication before UPN Change on windows and mobile device.

Fixed AD object (Distribution List, Generic Mailbox and Resource Mailbox) to sync with cloud using IDFix tool before migration as recommended by Microsoft. • Enabled Required OU's on Azure AD to sync with cloud.

Performed Test Cases before migration of the mailboxes to check the impact of Skype, Unified Messaging.

Tested functionality after migration for users.

Managing Exchange Online Protection feature with Anti-Threat Protection in Office 365 Enterprise E3.

Successfully migrated Users Mailboxes from Exchange 2013 to Office 365 to create a hybrid deployment for the business.

Organized and worked with Exchange 2013 infrastructure for the deployment of the hybrid environment.

Performed migration of user by creating Batches.

Troubleshoot issues during migration.

Automated and executed Office 365 procedures utilizing Windows PowerShell

Provisioned Licenses for migrated users. • Enabled UM Dial plan to users account post migration.

Troubleshoot issues for delegates of the mailbox post migration.

Troubleshoot Office 365 applications including OneNote, Skype for Business, Outlook 2013.

Tested iManage application to check Outlook functionality for migrated users.

Exported users PST from Office 365 portal using content search as per client’s request.

Environment: Microsoft Exchange 2010, Microsoft Exchange 2013, Office 365, PowerShell, Symantec, Skype for Business, Outlook 2010/2013, Outlook OWA/Office 365, Windows Server 2008/2012, Active Directory, IDFix, iManage.

Exchange/Office 365 Systems Support Engineer October 2014 - December 2015

Jabil Circuit Company, St. Petersburg, FL

Responsible for troubleshooting system issues, updating where possible and improving performance of the messaging system based on Microsoft Windows Servers and comprised of Microsoft Exchange Server 2010 and Office 365 and Skype-for-Business. Migrated Exchange 2010 to Exchange 2013.

Responsible for Windows domain server installation and active directory management, with DNS installation and configuration.

Datacenter design and installation of infrastructure as domain controller, DNS server, file server, print server, IIS services, application server and Microsoft Exchange 2013 on Windows server network

Checked health of DAG and replication of databases

Troubleshooting of issues with database copies and lag in replication; backups of Active Directory and use of Active Directory to prepare user data for migration.

Readied current Exchange email environment for migration to Exchange 2013 on premises with updates and patches

Designed, implemented, identity and access management system with a parallel deployment and migration to a highly available platform. This system allows various IT groups throughout the company's global environment to manage the Active directory and Exchange organization using a single centralized tool set. This included presentations to staff on how to use this new system.

Implemented Exchange 2013 servers in a virtualized environment using VMWare

Configured coexistence of messaging environment

Migrated test accounts to Exchange 2013 and verified functionality

Migrated remaining user mailboxes to Exchange 2013 email system and tested functionality

Troubleshooting of issues with Outlook and Outlook anywhere connectivity

Implement DAG for Exchange 2013 and add additional server node

Managed and updated Exchange server migration documentation and interfaced with management on status of projects.

Microsoft Messaging and Network Systems Engineer May 2013 - October 2014

FM Global, Johnson, RI

Project to upgrade I.T. infrastructure and services. My end of the project involved managing implementation of new Windows 2012R2 servers, and migrating on-premises Exchange Server 2007 to Office 365 with Skype-for-Business.

Handled the complete installation, configuration & maintenance of Microsoft Windows Servers; architecting the backup strategy for sites and ensuring scheduled/unscheduled backups as per backup plan and restoration; managing Server, Domain, AD, User Rights, etc.

Responsible for Data Loss Prevention Plan and Documenting Procedures for Windows Servers, SQL Servers and Exchange Servers, Active Directory.

Responsible for Windows Server 2003 upgrade project; migrated over 200 servers to Windows Server 2012R2.

Worked with database team on backups of SQl databases for patches and updates.

Manipulated databases using SQL.

Deployed DAG configuration for high availability of databases and created copies for server distribution.

Build and configure Virtual Machines using VMware to support operational needs.

Setup and configuration of VMwareE servers, Worked with Norton Ghost, and server images.

Diagnosed and resolved remote VPN user access and mail connectivity problems.

Updated, patched Exchange 2007 servers and backed-up Active Directory; secured data in preparation for migration.

Managed conversion of many Physical server to Virtual machines for consolidation Row Rack space in the datacenter for reducing the cost for datacenter maintenance.

Provided detailed planning for all phases including end-user communications and migration schedules\tool configurations.

Ensured all the firewall related changes and network related changes were performed by operations team as specified.

Prepared on premise AD infrastructure for migration effort by using the IDFIX tool for directory cleanup

Created tenant account for domain and registered company for services and federation for hybrid enterprise system

Deployed virtualized hybrid servers on premise for DirSync and ADFS services utilizing VMWare of server provisioning

Configured account and attribute synchronization as well as exceptions and ran synchronization for DirSync

Deployed ADFS and ADFS proxy servers for single sign-on functionality, tested connectivity to tenant and applied certificates.

Configured mail flow, connectors, and federation relationship for Microsoft Exchange and Microsoft Office 365 and verified proper functionality

Created batches for Microsoft Exchange user accounts and utilized PowerShell to move user mailboxes to Microsoft Office 365, then monitored moves via migration reports

Informed Exchange users of change to services and connectivity and provided Exchange email and messaging documentation to users as well as service desk outlining changes and resolutions to common issues

Provided L3 engineering escalation for two-week hyper-support period and conducted knowledge transfer session with the technical staff.

Messaging & Network Systems Engineer May 2012 - May 2013

Strategic Technology Solutions, Torrance, CA

Managed network systems, infrastructure, hardware and software for this Information Technology consulting company.

Responsible for building and troubleshooting network infrastructure.

Management and monitoring of Active Directory environment.

Configuration and troubleshooting of Microsoft Exchange Servers.

Responsible for choosing new required equipment.

In charge of our new customers’ needs to find suitable solutions.

Provided technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

Maintained and managed Exchange components including Exchange Database, Public Folders, Offline Address List, Free/Busy Information, Outlook Web Access and Mail Flow

Administered DHCP Server creation and configured router IP address.

Installed database upgrades and resolved tickets with technical issues.

Improved performance by utilizing high availability techniques including continuous replication, network load balancing, single copy clustering etc.

Assists, troubleshoots, reproduces, quality test, manages, provisions, installs, setups, configures, enrolls and deploys across multiple systems including Intune, Azure, O365, Exchange, and System Center Configuration Manager processing lifecycle components of MDM – Mobile Device Management, MAM – Mobile application Management, MEM – Mobile Email Management, Macintosh, and Windows computer management transactions.

Utilized PowerShell to perform checks for Exchange Logs, Event Logs, General Exchange Administration and various other tasks.

Supported LANs, WANs, network segments, Internet, and intranet systems.

Responsible for provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Racking and patching equipment as needed.


Bachelor’s Degree – Syrian Virtual University

Information Systems Engineering

Microsoft Certified Engineer

Microsoft Transcript Validation:

Transcript Id: 1043054, Access Code: E37A787D

MCSE: Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure.

MCSA: Microsoft Certified Solutions Associate: Windows Server 2012.

MCSA: Microsoft Certified Solutions Associate: Windows Server 2008.

MCSA: Microsoft Certified Solutions Associate: Office 365.

MCPS: Microsoft Certified Professional.

MCITP: Microsoft Certified IT Professional: Enterprise Administrator on Windows Server 2008.

MCTS: Windows Server 2008 Network Infrastructure Configuration.

MCTS: Windows Server 2008 Active Directory Configuration.

MCTS: Windows Server 2008 Applications Infrastructure Configuration









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