Service Representative Customer

Jeff A. Potts

*** **** ****** ****

Bloomingdale, Illinois 60108

***********@*****.***

Phone: 630-***-****

SUMMARY

Strong organizational and communication skills while paying special attention to details. Particularly adept at handling sensitive, confidential information and managing multiple tasks. Familiar with E2 manufacturing software in expeditor role. Team player with ability to work effectively with all levels of leadership and management. Strong quality control skills and expediting skills. Seeking position that will engage my core skillset and develop new tools and opportunities for growth and further development within an organization.

PROFESSIONAL EXPERIENCE

Milans Machining 2018-Present

Cicero,IL

Expeditor

• Facilitate the flow of materials to and from various work sites and/or departments utilizing E2 manufacturing software

• Manage shipping/receiving staff

• Coordinate with department leaders to determine daily workloads for each department

• Ability to read blueprints through cad systems to create new business on fabrication of materials

• Build relationships with multiple vendors to secure appropriate goods and materials

• Inspect good and materials prior to shipping for quality and quantity control

• Transfer goods and materials for machining efficiently interdepartmentally resulting in timely shipments

• Provide informative updates to both internal and external customers regarding shipments

• Help to load and unload trucks on docks

• Oversee all shipping/receiving of goods and materials nationwide

• Dispatch drivers for local pick-up/delivery

DR Press Equipment, Inc. 2001 - 2018

Woodridge, IL

Customer Support – Sales

• Provided key feature of customer service with handling incoming calls with customers and potential customers with their parts needs.

• Assessed the needs of the customer and prepared detailed quote for materials.

• Reviewed assembly drawings in order to determine customer parts/materials needs.

• Traveled to visit customers to provide service work and reconfigure machines.

• Attended various trade shows and exhibited at trade shows.

• Relocated company warehouse and office.

• Restructured new location of warehouse and office.

• Collaborated with team to create new company website.

• Controlled inventory and maintained re-order of materials.

• Received and shipped incoming/outgoing freight and followed shipping procedures both local and internationally.

• Comfortable with minor facility repairs and making wooden crates and miscellaneous odd jobs.

• Extensive knowledge of power tools. hand tools and forklift.

• Performed any other duties assigned as it related to the overall business of the company. Tech-Energy Co. 1997 - 2001

Cibolo, TX

Customer Support - Field Service Representative

• Assisted customers with the details of their orders by collecting relevant information for special orders and discounts to provide first time accuracy on all interactions.

• Ensured all deliveries were pulled/packed with attention to detail to constantly improve quality and reduce cost.

• Executed company standards by customizing, communicating, delegating, and following up on all task as the business requires.

• Coordinated the loading/unloading of freight to establish procedures that resulted in continuous improvement in warehouse processes.

• Maintained superb Inventory accuracy through constant communication and evaluation.

• Traveled to different job sites providing service on printing presses, usage of power tools and forklifts.

Abar Ipsen 1988-1997

Cherry Valley, IL

Materials Handler – Lead Man

• Answered incoming calls and assisted customers with their parts request.

• Facilitated an effective process to work with inventory management team, to help better manage inventory for repeating customer orders

• Loaded/Unloaded and programmed automated trains to drop off parts at locations within the assembly plant.

• Continuously Pulled and/or staged all customer orders and pulled all Bills of Material for assembly floor resulting correctly the first time.

• Securely packed all customer orders, for UPS and Fed-Ex shipments.

• Handmade all wooden crates for domestic and overseas shipments

• Responsible for loading the crates onto trucks or overseas containers and unloading of all incoming freight UPS, FED-EX and Trucks using forklifts and overhead cranes.

• Inspect all incoming freight for any damage before taking to inspection and stockroom.

• Obtained a class B CDL license to make local deliveries.

• Instructed and trained all temporary workforce on company policies and procedures.

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