Data Analyst Manager
Resume:
EDDIE L. RODGERS
ada1oy@r.postjobfree.com
IT Manager / Sr. Data Analyst
PROFESSIONAL SUMMARY
●IT Technical Manager – 12 years
●EDS trained Systems Engineer / Architect - 7 years
●AT&T trained IT Manager – Wireless Billing Integration, eBill Implementation, Switch Provisioning, Scripting, Requirements, Telecom vendor management – 17 years
●IT Change Mgmt & managing software development ITIL projects of varying sizes – 11 years (work Remotely – 5 years)
●IT Compliance / Risk Management & Incident / Solution Management – 3+ years
●Lean Agile Development Mgmt and Oracle SQL Certified, UNIX / Linux experience
PROFESSIONAL EXPERIENCE
Asset Management & Disposal – Garland, TX 9/2019 - Present
Data Analyst
●Performed inventory control, tech and test PCs, laptop and servers.
●Maintain MS based database containing operational schematics and inventory processing.
Walmart – DFW area 7/2019 – 9/2019
Data Analyst
●Performed inventory control, created and modified data models in Excel to support sales analytics and reporting for the merchandising department
●Built excel based (Pivot Tables and Charts) reports that provided insights into staff workload and productivity
Samsung Electronics America – Plano, TX (contract) 9/2018 – 4/2019
Data Analyst
●Performed complex data transformation and data cleansing using Excel functions like vLookups, Pivot tables and IFS
●Design and maintain daily system update routines with Excel Pivot Tables to ensure customer and company systems are synchronized
●Perform daily updates to Samsung systems of record with IBM Kronos as required
Group1 Auto Dealerships – Richardson, TX (contract) 2/2018 – 9/2018
Data-mining Analyst
●Manipulate formulas for auto sales in AutoAlert tool and CDK CRM
●Using SQL queries for auto diagnosis issues
●Built excel based (Pivot Tables and Charts) reports that provided insights into staff workload and productivity
AT&T Services – Richardson, TX – (contract) 10/2016 – 10/2017
Metrics / Reporting Analyst (Enterprise Business Solutions – BNS E2E)
●Assist the AT&T Business Solutions Organization in the collection, analysis and communication of pre-production testing metrics & reports (SharePoint admin)
●Work with project managers, test leads and application contacts to obtain current testing status – creating Dashboards
●Produce reports – with Excel – Using SQL queries Pivot tables, Tableau, MS Power BI, Risk management of impact IT testing
Reporting Data Analyst (Enterprise Business Solutions – E2E)
●Plan QA test case scenarios for Enterprise applications – End-to-end testing
●Make Strategy decisions regarding scheduling various scenarios implementation
●Coordinate with various applications dependencies on their configuration of work
AT&T Services – Richardson, TX 9/2012 – 8/2016
Application Defect Manager/Risk Mgmt (Business & Network Solutions)
●Resolved AMPD defect issues in Remedy, JIRA between eBill applications
●Managed the helpdesk reps on the nature of the defect issues and verification from customers (Alternate Media Platform Biller – CD, sFTP, HTML, eFile)
●Explained technical issues to lay personnel regarding ITIL telephony concepts
Senior Specialist/Technical Architect (Business & Network Solutions – IT)
●Provided Information Risk Management to the Centrex Applications
●Managed the IRM on four Centrex applications for sFTP protocols and SMDR data collection (State Governments & large educational institutions)
●Provided network support of system routing and switching for NUIS billing group
●Possess a working knowledge of Agile & Lean development practices / Scrum teams
AT&T Mobility – Richardson, TX 2/2003 – 8/2012
Senior Analyst/Technical Manager (ORACLE Reference Tables)
●Involved in the roll–out of Big Data of the iPhone, eBill & Enabler
●Coordinated / managed Oracle database configurations with MySQL of the Teradata of Local Number Portability (LNP) and Oracle table fields for FCC compliance and SDLC activity (Telcordia and SOA compliance) using TOAD
●Enhanced LNP and Number Mgmt tables with triggers and Oracle stored procedures
●Wrote integrity checks with Sequel statements in Oracle for IT Change Mgmt mobile–to–mobile issues related to Oracle tables generating additional revenue to the company
Cingular Wireless – Richardson, TX 2/1999 - 1/2003
Senior Analyst/Technical Architect (Numbers Mgmt/SIM Mgmt.)
●Maintained Local Number Portability issues, Number Pooling, Telcordia Interface and most FCC mandates implemented (SOA architecture) into TLG Billing
●Produced High Level Designs and Technical Detail Designs and write procedures for Numbers Mgmt./SIM Mgmt./Switch Control sub-systems and its business needs
●Developed code in ‘C’ and PowerBuilder, Pro C, TUXEDO, UNIX scripts
●Supported TLG Switch Control for switch upgrades (vendors management Lucent, Nortel & Ericsson) switches within vendors (BEA, SOA, Telcordia, Schlumberger (SIM cards)
Southwestern Bell Mobile Systems (SBC) – Richardson, TX 11/1997 - 1/1999
Systems Analyst (Telegence – CSM Process Layer)
●Managed seven Systems Analysts taking over development from a third-party contractor – WebTrax, Clarify ticketing systems
●IT/Billing development and production support for customer service management system (CSM)
●Developed code and procedures in ‘C’ and PowerBuilder, Oracle 7.0 SQL, Pro C, TUXEDO and some COBOL
EDUCATION
Bachelors in History (Pre–Law) Paralegal Studies
University of Texas – Arlington, TX
SPECIALIZED TRAINING
UNIX / LINUX Admin
SQL Plus Oracle 11.0 Certificate & Advance SQL
TUXEDO 6.0 for Developers Certificate
Sybase Certificate
Systems Engineering Certificate
Operations Development Certificate
TECHNICAL/MGMT AWARDS
EDS Award for "Process Improvement Safety" and "Cost Reduction"
PROFESSIONAL LICENSES, ACCREDITATIONS, & MEMBERSHIPS
National Security Clearance – Confidential Level
Paralegal Certification - UTA
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