Service Customer

Janardhan reddy

Email: **************.***@*****.***

Phone: +91-798*******

Career Objective:

To be associated with a progressive organization that gives me the scope to apply my knowledge and skills and involve myself as a part of the team that dynamically works towards the growth of the organization.

Educational Profile:

MBA from JNTU university, Ananthapur.

B. COM from SV University, Thirupati.

Intermediat from Madhu Jr College, palamaner.

SSC from Madhu vidyaniketan HIGH school, palamaner.

Technical Skills:

Operating System:Ms Excel, Windows Vista, Windows7

Packages: Ms office

Work experience:

Company: Hinduja Global Solutions Pvt Ltd (HGS)

Project:Apria (claims )

Tenure: 3.7years.

Designation:Senior Process Executive

Prime Responsibilities:

Process medical claims and assure proper payment in accordance with the benefit plan.

Provide customer service for plan benefits, provider networks and available service and insurance reification.

Processing the Doc Triage and Intake with 100% accuracy.

To maintain high quality and productivity within the team.

Ability to identify problems and resolve to effective solution.

To ensure that structured process training is in place for the New joiners.

Have provided various process improvement ideas which have been successfully implements and used by team.

Adherence to Service Level Agreement.

Executive activities to meet the service period SLAs.

Promotions & Roles:

Promoted as SME (Subject Matter Expert) for assisting the team to meet client expectation, mentoring and reporting to team leads and line managers.

Conducting process improving activities to meet quality.

Handled Abay for4batches.

Achievements:

Achieved Top Gun Award for maintained 100% Quality.

Best Employee of the year 2016-2017.

Achieved Best Buddy Award for SME.

Strengths:

Positive attitude towards learning and work.

Flexible and adoptable to any environment.

Hard working nature.

Quick Learner.

Hobbies:

Playing cricket, Chess & Browsing.

Personal Profile:

Name : B. Janardhan Reddy,

Father Name : B. Narayana Reddy,

Date of Birth : 09-nov-1990,

Languages : English, Telugu and Kannada.

Address : Gollapalli(v),

: kolamasana palli P),

Palamaner (M),

Chittoor (D),

Andhra Pradesh-517129.

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief. I would keep up to your expectations. I would always be keen to work for the organization.

(JANARDHAN REDDY)

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