Customer Service Pharmacist currently work for cvs retail

Monica Stewart Cook

Registered Pharmacist

*** ******** ****** *******, ** 39232 601-***-**** *********@*****.***

Service-oriented, hardworking, and dedicated Retail Pharmacist focused on helping and educating customers dealing with acute illnesses and chronic medical conditions. Exceptional relationship-building, communication, and team leadership abilities with history and commitment to superior customer service. Highly positive and motivated, efficient problem solver with attention to detail and demonstrated adaptability.

SKILLS

Superior customer service history and commitment

Enjoy patient interaction, counseling and MTM

Quickly adapt to new systems, programs, and procedures

Experience in being PIC and meeting pharmacy goals

WORK EXPERIENCE

Staff Pharmacist March 2010 - Present

CVS Pharmacy inside Target Flowood and Jackson, Mississippi

(formerly Target Pharmacy)

Dispensed medications and communicated with prescribers and nurses regarding appropriate medications and therapeutic incompatibilities

Achieved and maintained top customer satisfaction and retention by cultivating relationships with patients

Assisted patients in minimizing medical expenses by helping them find prescription savings cards and recommending less expensive prescription alternatives

Served as a preceptor mentor for students completing introductory and advanced pharmacy training

Instructed patients on proper use of medication and medical devices

Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy’s health services

Supervised and coached pharmacy technicians and trainees

Staff Pharmacist September 2005 - February 2010

PMO Pharmacy Pearl, Mississippi

Interpreted prescriptions from healthcare providers to properly dispense medications and health products

Provided consultations and answered inquiries from patients and

healthcare professionals regarding drugs, potential side effects and proper use

Prepared medications in blister packs for delivery to facilities

Staff Pharmacist June 2002 - August 2005

Winn Dixie Jackson, Mississippi

Entered prescriptions into computer, verified insurance and prepared medications

Implemented new customer service policies to maximize satisfaction and loyalty

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and correct use

EDUCATION and CERTIFICATIONS

Bachelor of Science in Pharmacy

University of Mississippi

Registered Pharmacist in good standing with MS Board of Pharmacy

License # T-07850

Immunization Certification

Consultant Pharmacist Certification

CPR Certification

Working toward MTM Certification

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