Remote Agent

Michèle Beauparlant

Shawville, QC J*X *Y*

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• Extensive administrative and secretarial experience in the field of administration; abundant knowledge of provincial and federal government programs.

• Ability to deal with people in a caring, courteous and professional manner.

• Excellent interpersonal and communication abilities in both English and French - fluently Bilingual.

• Outstanding time management skills and capable of meeting deadlines.

• Exceptional leadership skills and initiative.

• Capable of working under pressure, while remaining organized.

• Good record-keeping, attention to details.

• Ability to work independently or as part of a team and make sound decisions. Work Experience

Office Manager (seasonal) -July 2012 to October 2018 Esprit Rafting - Davidson, QC

• maintaining a professional work environment, staff supervision, and administrative support

• delivering a delightful yet efficient booking service

• meticulous at administration ensuring that every detail of a customer's booking has been accurately recorded

• managing accounting functions to allocating work assignments to approving the purchasing of office supplies

• deliver excellent customer service, creating a unique experience for the customer Domestic Service Worker – August 2008 to November 2016 Centre de Santé et de services sociaux du Pontiac - Fort-Coulonge, QC

• housekeeping (sweeping, mopping, vacuuming, ironing, dusting)

• gardening

• other household errands

Head Bartender - June 2011 to October 2016

Esprit Rafting - Davidson, QC

• make sure the bar operation runs efficiently

• keep watch on inventory

• manage other bartenders

• deal with problem customer

Citizen Service Officer - November 2009 to May 2013 Service Canada - Gatineau, QC

• respond to questions from clients on programs and services and provides value added information, advice and guidance on programs and service requirements

• conducts fact-finding with clients, assesses and decides on which service offerings and/or information to provide, including other federal, provincial, municipal governments and other community organization services/benefits

• determine the need for more in-depth interventions by program/service specialist

• provide guidance in the use of navigation and self-service tools; responds to common questions on the capability of electronic service channels; provides assistance with electronic exchanges; and promotes and encourages citizens to access and use the electronic service channels

• verifies and authenticates client identity

• receive and process requests from clients to change information Education

Teach English as a Foreign Language – November 2019 TEFL Graduate, Shawville, Qc

Administrative assistant – November 2009

Institut de formation professionnelle, Mont-royal, QC High School Diploma – June 2007

Centre Pontiac, Fort-Coulonge, QC

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