Manager Administrative Assistant

MELISSA SEBRING

***** ******* ***, *********, ** 55068 · 612-***-****

***************@*****.***

Dedicated, self-motivated and enthusiastic professional with over 15 years of experience in management and customer service industries. Highly organized and detail oriented individual with the ability to work well individually or with a team. Proven expertise in assessing needs, generating options, and implementing solutions to meet the needs of the most demanding supervisors, co-workers and clients.

EXPERIENCE

Feb 2017 – Current

Administrative Assistant, RE/MAX Results

Responsible for greeting and welcoming guests and providing them with a positive first impression of the organization.

Schedule conference rooms, resource rooms, and maintain office equipment and supplies.

Create, edit and troubleshoot problems through our national database, Multiple Listing Services (MLS).

Proficient in transaction management and word processing programs to handle daily workload.

Experienced in auditing and filing documents in a timely manner to comply with the Department of Commerce.

Schedule, call, confirm and document showing requests through ShowingTime.

Assist accounting with processing commission checks using Lone Wolf.

June 2015 – February 2017

Station-Store General Manager, Holiday Stationstore Companies

Responsible for all store operations including checkout, product inventory, bookkeeping, maintenance, payroll,

billing, company policies and procedures.

Increased sales by 115% by providing excellent customer service and controlling expenses within 6 months.

Worked with the Health Department to improve store cleanliness, food handling and safety.

Recruited, hired and trained associates and worked with team members to increase individual performance.

Implemented safety policies to reduce or eliminate incidents and proved optimal work procedures.

Feb 2007 – June 2015

Kitchen/Bar/Hospitality Manager, buffalo wild wings

Managed all aspects of a restaurant in a highly faced paced environment.

Handled customer complaints with poise and grace, immediately resolving issues.

Scheduled, directed and positioned staff to maximize productivity and reduce costs.

Responsible for the inventory and ordering of hundreds of products.

Recruited, hired and handled cross training and performance reviews to more than 50 employees.

Developed, promoted and organized multiple charity events for schools as well as benefit fundraisers.

SKILLS

Conflict Resolution Staff Development SkySlope

Inventory Management Policy Improvements NorthStar MLS

Cost Control Performance Reviews Word, Office, Excel

Team Leadership Quality Assurance Ring Central

SPECIALIZED TRAINING

C.O.R.E Training

Diversity Training

SSA-Serve Safe Alcohol – Received 100%

SSA-Serve Safe Food – Received 98%

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