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Office Assistant Customer Service

Melbourne, FL
December 12, 2019

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Vanita R. Ramchandani

Phone: 321-***-****● Email:

Professional Summary


Experienced and self-motivated Receptionist with 15 years of office experience. Competent communicator answering inquiries and providing information regarding services and activities conducted at establishment.

Employment History

Children’s Home Society (Builds bridges of success for children and families) Melbourne, FL

03/2018 – Current Receptionist and Community Relations

• Served as a friendly and first point of contact for visitors.

• Answered phones on a multi-line system

• Screened and transferred calls to various departments

• Collected, sorted, distributed, and prepared mail, messages, or courier deliveries

• Made manual and electronic files and folders

• Provided information about establishment services, location and employees in the organization.

• Tracked inventory of office supplies

• Assisted with faxing, making photo copies, scanning and uploading documents and filing.

• Kept a current record of staff members’ whereabouts and availability.

Career Source Brevard, (Resource Center for Businesses and job seekers) Palm Bay, FL.

08/2016 – 03/2018 Customer Service Associate

• Assisted customers with job search

• Helped and trained clients to navigate through Employ Florida website

• Helped customers to upload resumes and apply for different jobs

• Guided customers with their reemployment applications and file for unemployment

• Encouraged clients to register for computer classes and complete surveys

AARP Foundation (Senior Community Service Employment Program) Melbourne, FL

05/2016 – 08/2016 Receptionist Secretary

• Scheduled client appointments for the employment specialists

• Created Excel spreadsheets for participant job search entry

• Helped clients logging into VCN website and explained how the website worked

• Completed employment level 1 training and started level 2 training

5Star Specialty Programs, a division of BB&T (Insurance Services) Melbourne, FL

04/2001 – 08/2015 Insurance Clerk

• Issued, proofed, and printed policies according to company guidelines using Concept 1 software

• Printed claim policies according to dates requested

• Processed endorsements, cancellations, renewals, reinstatements, and state filings

• Prepped, scanned, and uploaded documents for proofing

Education – Bachelor’s Degree- Loreto College India.

References Available Upon Request

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