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Manager Front Office

Location:
Mumbai, Maharashtra, India
Salary:
840000
Posted:
December 12, 2019

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Resume:

Makar Rawal

General Manager Saj Hotels Pvt. Ltd.

To,

Dear Sir

Greetings of the day

Through some reliable sources and your phone call, I have come to know that Position for General Manager lying vacant in you extreme organization, with total of 18 years of experience. I would like to apply for the same, I am confident in my capacity to become a core element of your organization.

I am well verse with the need of the area of hotel operations and quite happy to be hand on in all departments ensuring of smooth running of the front of the house.

My CV is enclosed and will give you further insight into my capability, qualification and experience in this industry. I look forward to opportunity of an interview to discuss my suitability

Yours sincerely

Makar Rawal

+91-886******* /+91-996*******

Makar Rawal

Mnav Vikas Chawl No.2 Shivaji Nagar, Marol Pipeline, Andheri (East), Mumbai-400059, India

Mobile: +91-996*******

E: ada145@r.postjobfree.com

PERSONAL SUMMARY

I am looking for challenging and responsible administrative position in hospitality industry where my professional and academic skills are best utilized in the long run. I am a result oriented food service professional with administrative, operations & management experience in medium sized facilities. I am experienced in supervision, accounting, payroll, employee development, inventory control, public relation & strategic planning. I have excellent inter personal skills, and a team player, have the ability to work on all levels of an organization, troubleshooting & problem solving abilities. I am computer literate, proficient in word processing, spreadsheets, application & use of the internet.

CAREER HISTORY

HOTEL GENERAL MANAGER – April 2019–Till Date.

SAJ HOTELS PVT. LTD. MUMBAI, MAHARASHTRA, INDIA

Responsible for the operational, financial and commercial performance of the hotel.

Duties:-

Managing a team of Heads of Departments.

Aligning staff attitudes to corporate objectives.

Being visible to both guests and staff at all times.

Doing everything possible to maximize guest satisfaction.

Increasing all aspects of profitability through revenue generation and productivity, whilst maintaining agreed standards.

Setting consistent standards of service across all areas of the hotel.

In charge of the safety and welfare of customers, workers and members of the public.

Overseeing the hotel operation on a day to day basis.

Dealing with escalated guest complaints.

Deliver an excellent Guest and Member experience to all those who visit the hotel.

Continually developing all aspects of the Hotels Operations such as the front office, reception, reservations, and revenue, F & B and housekeeping departments.

Working closely with hotel directors to put together long term business plans.

BELLEZA HOTELS & RESORTS PVT. LTD. DEHRADUN, UTTARAKHAND, INDIA General Manager April 2018 to Feb. 2019

ONE HOTELS PVT. LTD RISHIKESH. UTTARAKHAND, INDIA General Manager– April 2016 to January 2018.

SEASONS HOTEL A UNIT OF BHOOMI HOTELS PVT.LTD.RAJKOT, GUJARAT, INDIA F & B Manager– June 2015 to Jan. 2016.

SAJ HOTELS PVT. LTD. MAHABLESHWAR, MAHARASHTRA INDIA F & B Manager – Nov. 2013 to April 2015.

HOTEL AURA GRANDE MUMBAI, MAHARSHTRA, INDIA. Restaurant Manager Aug. 2012 to Nov. 2013.

THE REAGLE BY TUNGA MUMBAI, MAHARASHTRA, INDIA Restaurant Assistant Manager-Sept 2008 to April 2012

THE RESIDANCE HOTEL & CONVENTION CENTER MUMBAI, MAHARASHTRA Senior Captain Jan 2003 to July 2008

KEY SKILLS AND COMPETENCIES

Professional

Can quickly put guests at ease with casual banter.

Understanding the needs of a discerning customer.

Menu layout, menu approval and buffet presentation.

Providing visible leadership by example while interacting with guests.

Personal

Willing to jump roles and take charge of other departments.

Hard working and never going home until an important job has been completely done.

Can operate effectively in a highly varied and hands on role.

Enjoys mentoring and developing a young team.

Excellent English skills in both writing and speech.

AREAS OF EXPERTISE

Hotel sales

Marketing

Managing budgets

Controlling expenditure

Hospitality industry

Customer service

Solving problems

ACADEMIC QUALIFICATIONS

SGH Institute of HMT M. P. IHM in the year of 2000-2003.

Vikram University Ujjain M. P. B’Com 1st Year In the year of 1998-1999.

Neemuch Govt. Collage M. P. H.S.C. In the year of 1997-1998.

Subhash H.S. School M. P. S.S.S. In the year of 1995-1996

REFERENCES

Mr. Joseph C.B. D’Couto (Director J D Consultancy)--+919*********

Mr. Karna Timbadia (Director of Saj Hotels Pvt. Ltd.)--+91-

Mr. Gaurav Paliyal (M. D. of Orange Tiger Hospitality Pvt. Ltd.)

Personal Details:-

Date of Birth : 09th January, 1982.

Father’s Name : Mr. Bal Mohan Rawal

Permanent Address : Manav Vikas Chawl No.2,

Shivaji Nagar, Marol Pipeline,

Andheri (E), Mumbai-400059

Languages Known : English, Hindi, Nepali & Marathi

Hobbies : Listening to music, reading Indian literature

Date:-

Place:-

Makar Rawal



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