Jeanette Villegas

**** ***** **** **., *********, California 92028

Home: 310-***-**** - Cell: 310-***-**** : ada0qg@r.postjobfree.com Career Overview

Accomplished Quality Manager with 26 years of dedicated and exceptional Customer Service experience Core Strengths

Account Management

Highly organized, Customer service oriented, Creative problem solving, Multi- task management, Executive management support, Oracle Office Suite, Data collection. Escalation management

Accomplishments

Certified Help Desk Manager

Co-created and implement Help Desk Accreditation Program – U.S. & Canada Monitored compliance for program integrity and continuous improvements Strong interpersonal skills to build and maintain professional relationships Work Experience

Quality Manager / Project Manager

February 2010 to November 2011

Oracle America – Redwood City, California (telecommute) Managed Help Desk Accreditation program - implementation to monitoring compliance measurements Customer Call Center Quality Auditor – auditing and coaching new hires, compliance monitoring and reporting Quality Manager

June 1994 to February 2010

Sun Microsystems – Santa Clara, California (telecommute) Escalation Manager – liaison to third part vendors – reporting and escalation management Managed Help Desk Accreditation program for U.S. & Canada - implementation to compliance monitoring Lead Assessor / ISO 9000 – Responsible for company-wide compliance for ISO 9000 standards Instructor - ISO9000 awareness classes

Program Manager

1990 – June 1994

Sun Microsystems – Santa Clara,

Event planning and coordination of program implementation Account Manager

February 1987 - 1990

Sun Microsystems – Santa Clara, California

Customer relationship management, Support to Top 10 Strategic Partners Executive Support

February 1985 - 1987

Sun Microsystems – Santa Clara, California

Support to Area Director – Presentations, Quarterly reviews, calendars, travel arrangements, etc. Educational Background

University of Phoenix 2003

Bachelors of Science/Business Management - GPA 3.56

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