Customer Service Store Manager

PROFESSIONAL SUMMARY

Management Experience

Manage a team of individuals to keep on task and consistently achieve sales goals

Comprehensive inventory management including loss prevention, reordering, and identifying product trends for adequate on hand supply

Continually evaluate store opportunities for new areas of growth

Intelligently assign tasks to employees to build accountability and skill sets within my team.

Staff trainings to improve overall efficiency and to present new policies and products.

Responsible for employee hiring, training, disciplinary action, and dismissals.

Maintain employee schedule and departmental purchasing to stay within allotted budget.

Utilize organizational skills to prioritize efficient carry through of daily and hourly directives from upper management including last minute pricing changes.

Artfully handle customer problems and complaints to achieve a positive experience and outcome to the situation.

EXPERIENCE

General Nutrition Center

Current Position: Store Manager

Assistant Manager

Sales Associate

Warehouse Demonstrator Services (WDS)

Product Demonstrator at CostCo

2008-Present

2006-2008

2003-2006

2002-2003

General Nutrition Center

1999-2000

Sales Associate

Kalispell Regional Hospital

1998-1999

Medical File Clerk

EDUCATION

Certified Nursing Assistant

2002

Flathead Community College

Flathead Community College

1999-2002

GPA 3.5

Flathead High School

1998

High School Diploma

Graduated with honors a year early with a GPA 3.5

PROFESSIONAL ACCOMPLISMENTS

Customer Service

Recognized as Customer Service Hero throughout the company.

15+ years of customer service excellence.

Inventory Control

Regularly exceeds the company standard for maintaining a low product loss/inventory shrinkage rate.

2010: 0.18% inventory loss; 2015 0.18% inventory loss.

Successfully Launched a New Store in a Key Market

2013 opening of Wood Village GNC. Consistently built ad retained customer base beyond company forecasts.

References on Request

Valerie Ferdinand

Trent Jackson

Joey Doxey

Michelle Alker

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