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Manager Service

Thornhill, ON, Canada
December 06, 2019

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Wan Joong Joo (Jeff)

Richmond hill, Ontario, Canada



Enthusiastic and hardworking Restaurant Manager with a winning attitude and desire to deliver exceptional dining experience

Focused on setting high expectations and raising service standard

Improving revenue, reducing turnover and increasing customer satisfaction

Work Experience

2017 - 2019

Richmond hill, ON

Restaurant Manager Touhenboku Ramen

Hired, trained, and managed a staff of 20 employees

Food and beverage knowledge, health and safety standard preparation

Reduced variable cost through tighter controls on overtime expenditures and inventory waste

Consistently exceeded monthly sales goals

Maintained supply inventory

Managed customer complaints and questions

2009 - 2017

Toronto, ON

Restaurant Sous Chef Glow Fresh Grill & Wine Bar

Formally commended by Executive Chef for Significantly improving unique menu selections and presentations

Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files, and product-rotation systems.

Enhanced employee retention and morale by tactfully promoting team environment, emphasizing guest relations, and instituting a positive means of dealing with stress in a high-volume operation

2003 - 2013

Toronto, ON

Kitchen manager Gourmay`s Catering Service

Participate in skilled catering team that specialize in high-end event for business and organization.

Managed site preparation and guest services.


2006 - 2008

Toronto, ON

George Brown College

Culinary Management, Diploma

Additional Skills & interest

Hospitality & culinary Management

Front & Back –of-House operations

Budgeting & Cost Control

Team building/Training/Supervision

Safety/Sanitation/Quality Controls

Vendor/Inventory Management

Guest Service Excellence

Multi outlet Operations

Profit & Growth Strategies

Restaurant & Kitchen Design

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