Manager Training
Resume:
Mudit Mohan
Mobile: +91-887*******/720-***-****; e-mail: *****.*********@*****.***
Flat No. 1103, A wing, BKS Galaxy CHS Ltd., Kharghar, Navi Mumbai – 410210 Maharashtra
Professional offering a successful career spanning 14 years in client interaction and work force management.
Objectives
Seeking a challenging and progressive career using inherent strengths and qualities to gain further exposure and experience.
Key Competencies
Customer Focus
Training & Development
Operations Management
People Management
Performance Management
Reporting Analysis
Project Management
The above competencies have been developed and sharpened through my 14+ years of work experience. These have been a key to my success and will be beneficial in any industry that has a customer interaction and a work force to manage.
Professional Experience
Manager – Operations Altisource Business Solutions Pvt. Ltd.
(Navi Mumbai) April 2016 till October 2018
Assistant Manager – Operations Altisource Business Solutions Pvt. Ltd.
(Navi Mumbai) April 2012 till March 2016
Senior Training Executive (Operations) Altisource Business Solutions Pvt. Ltd. (Bangalore) June 2011 – April 2012
Title Resolution Specialist Ocwen Financial Solutions Pvt. Ltd.
(Bangalore & Mumbai) November 2007 – May 2011
Collections Underwriter Ocwen Financial Solutions Pvt. Ltd.
(Bangalore) April 2006 – November 2007
Foreclosure Associate Ocwen Financial Solutions Pvt. Ltd.
(Bangalore) July 2004 – April 2006
Professional milestones:
Process Transitions –
a)Helped management in transition of Foreclosure Bids process from Onshore to Offshore and work on it successfully in 2005.
b)Successful transition of Title Claims process to Mumbai from Bangalore in Ocwen (2009).
c)Helped management in setting up a REO Curative and FC Deed process in new location Vashi (2012).
Achievements – Have been awarded performer for the department multiple times while working on different processes
Technological Aspects -Worked on various system integration projects/Client system Buildup’s etc in Ocwen
Project management -Successful completion of projects on Process and Application improvements
Escalation Management/Customer Experience - Focused approach to understand the customer requirements and find a resolution benefiting all stakeholders involved.
Detailed Job Responsibilities
Manager – Operations Altisource Business Solutions Pvt. Ltd.
Job responsibilities:
Handling REO Curative & Foreclosure Deed process.
Ensure that the department projects are delivered on target and within budget.
Daily engagement with the onshore/offshore team on a day to day basis.
Transaction level review of work items outside SLA.
Sharing key ideas with management to reduce cost and timeline of a task in process.
Make sure that team meets Client expectations on SLA and Timelines.
Manage the accuracy and quality of work performed by the coordinators and leaders.
Drive operational effectiveness through the entire asset management process by creating whitepapers and training material and driving the same in the operations
Assistant Manager – Operations Altisource Business Solutions Pvt. Ltd.
Job responsibilities:
Handling REO Curative & Foreclosure Deed process.
Ensure that the department projects are delivered on target .
Daily engagement with the onshore/offshore team on a day to day basis.
Transaction level review of work items outside SLA.
Meet Client expectations on SLA and Timelines.
Manage the accuracy and quality of work performed by the coordinators and leaders.
Drive operational effectiveness through the entire asset management process by creating whitepapers and training material and driving the same in the operations
Senior Training Executive (Operations) Altisource Business Solutions Pvt. Ltd.
Job responsibilities:
Helped management in setting up a REO Curative and FC Deed process in new location Vashi (2012).
Train new recruits on REO Curative & REO title commitment process in Bangalore.
Helped other trainers to train new hires on FC Deed & Pre-FC claims process.
Trained new hires and set up a REO curative & FC Deed process in Mumbai.
Mentor thee trainers on REO Curative, C Deed & Pre-FC process.
Maintaining reports on training.
Created SOP’s & Manual for REO Curative, Pre-FC claims process.
Conduct training for External QA team on REO Curative process.
Train other departments on REO Curative process.
Train operational Analyst on Mortgage cycle.
Title Resolution Specialist Ocwen Financial Solutions Pvt. Ltd.
Job responsibilities:
Worked as title claims coordinator to resolve senior title issues which were reported during foreclosure process.
Review documents to make sure title issues are correct and claim is file with origination Title Company.
Ensures compliance with bank, investor requirements.
Monitors and communicates with attorney offices to ensure timeframes are met.
Successful transition of Title Claims process to Mumbai from Bangalore in Ocwen (2009). Prepare the training material and train new team members.
Generates correspondence and routine reports.
Collections Underwriter Ocwen Financial Solutions Pvt. Ltd.
Job responsibilities:
Check if repayment plan scheduled by Loan resolution coordinator for defaulted borrower is correct or not.
Review calls made by Loan resolution coordinator to defaulted borrowers. Calls are those where repayment plans are offered and agreed.
Review the offered repayment plan and all documents related to it before approving or rejecting plan.
Foreclosure Associate Ocwen Financial Solutions Pvt. Ltd.
Job responsibilities:
Timeline Management: Ensuring that the property is taken to sale within stipulated timeline.
Portfolio Management: Managing all the loans within the portfolio.
Information Management: Facilitate smooth flow of information so that timely action can be taken.
Helped management in transition of Foreclosure Bids process from Onshore to Offshore and work on it successfully in 2005.
Train two team members as backup for Foreclosure Bids process.
Effectively executing the task as and when assigned by the team lead and the management.
Instructing the loan resolution consultant to contact the borrower and try to resolve the loan.
Instructing the attorneys to file foreclosure case in the court on the basis of payment delinquency and auction the property to recover the money.
Workshops/Training Sessions Attended
Attended a Train the Trainer program conducted by Altisource corporate team.
Attended a Leadership program conducted by Altisource corporate team.
Professional and Academic Education
Professional
Certified MBA (Mortgage bankers Association) on Basics of REO, Default Administration & Mortgage servicing.
Expert knowledge of MS Office.
Academic
SSC from Radha Madhav Public School (CBSE Board), Bareilly in 1995.
HSC from Radha Madhav Public School (CBSE Board), Bareilly in 1997.
Bachelor of Engineering (BE Electronics) from Nagpur University, Nagpur (Batch -1997), Left after 4th year classes due to personal unavoidable circumstances.
Diploma from Jetking on Hardware and Networking, Bangalore in 2004.
Bachelor in Commerce from Indira Gandhi National Open University, Mumbai in 2019 (Pursuing)
Personal Details
Name: Mudit Mohan
Date of Birth: 7th May 1979
Gender: Male
Marital Status: Married
Religion: Hindu
References:
1)Muniraju Swamy
Senior Operations Manager
Altisource Solutions Pvt Ltd.
Phone No: 988-***-****
* More reference will be available on request
Contact this candidate