Executive Assistant Manager

Tisha Macon

Telephone: 818-***-**** E-Mail: **********@*****.***

PERSONAL SUMMARY:

Proficient project leader who has extensive knowledge working in groups and with teams assisting the CEO and Executives. Working administrative roles for 10 plus years.

Outstanding organizational and time management skills and adaptability in managing multiple assignments and projects.

Exceptional customer support and streamlining various operations to meet deadlines.

Proficient user if Microsoft, Word, Excel, PowerPoint, Access and Outlook

LuLaRoe Fashion Wear, Reseda, CA 2017 - 2019

Assistant Manager

Responsibilities:

Manage a small retail store with annual revenue over $350K

Contribute toward business strategies, and weekly company goals reached (11% - 16.5%).

Brought food cost down to 17.6% exceeding food cost target

Broke hourly sales record by achieving $4,300 in sales

Broke daily sales record by achieving $25,000 for the day

Manage daily P & L, and operations for the store

Handle cash control, monthly inventory, staff performance, coaching and development

Participate in weekly management meetings, manager coaching and management awareness meetings.

AOI (Area of Impact) / in change of a specific area of the store - (Cash, Inventory, Revenue)

Charter Communications, Chatsworth, CA 2015 - 2017

Department Coordinator

Responsibilities:

Managed restaurant operations, completed daily reports and weekly schedules and managed staff.

Communicated through Zendesk, WhatsApp, Slack, Freedom Voice and routed drivers through Bringg App.

Handled bi-annual performance evaluations

Worked on vendor and client communications

Resolved customer complaints

Exercised dynamic leadership characteristics, trained team members and increased sales and production

Contributed toward business strategies to reach the company’s goals and objectives

Monitored PNL and OOS products for loss revenue

Recruited new team members and handled onboarding process

Managed quality control of products

WC Tax Services, Los Angeles, CA 2010 - 2017

Manager

Responsibilities:

Managed the office ensuring exemplary customer service

Trained staff in techniques to increase sales and production

Contributed to the firm’s growth by executing business strategies with effective business models

Facilitated tax strategies for clients, provided tax and financial counseling

Managed the staff and delegated projects to the tax teams

Assisted with marketing efforts for the firm

Recruited and trained new staff members. Handled performance, coaching and development

Managed bookkeeping accounts and company audits

Reviewed the PNL report, planned budgets, and assisted with strategic planning

Ensured staff members followed company regulatory and compliance policies.

Paramount Pictures 2011 - 2014

Executive Assistant

Responsibilities:

Provide executive-level administrative support to three Vice Presidents and their teams

Handle document production, editing and formatting of various documents

Generate weekly/monthly/quarterly Market Intelligence reporting using Videoscan database

Maintain heavy calendars, coordinate and schedule meetings and conference calls

Arrange domestic and international travel and prepare itineraries

Time and expense management (expense reports, reconciliations, research and follow-up)

Raise, track and process, domestic and international purchase orders for Market Intelligence Department, from

inception to completion

Responsible for account set up and troubleshooting through the Vendor Portal

Harnessed new SAP platform which streamlined the purchasing process, eliminated duplication and promoted

Efficiencies.

EDUCATION AND CERTIFICATIONS:

Associate of Applied Science Degree, (ITT Technical Institute)

Skills

Microsoft Office expert, strong critical and analytical thinking skills

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