Service Information
Resume:
**** ****** ** ********, **, ***** 818-***-**** ***********.**@*****.***
Post or attach information to claim file.
Pay small claims.
Transmit claims for payment or further investigation. Contact insured or other involved persons to obtain missing information. Calculate amount of claim.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
EDUCATION
Susan Miller Dorsey High School
Los Angeles, CA
High School Diploma (Jun 1996)
ADDITIONAL SKILLS
Microsoft Word, Excel, 10 key, Spreadsheet, call center experience REFERENCES
References available upon request
Contact this candidate