Service Representative Customer

Yves Cedric Amanagana

*** ******* **, *******, ** E1A 2X5

Email: *******@*****.***

Tel: 581-***-****

WORK OBJECTIVES

Seeking a position where my skills and abilities can be utilized to facilitate interaction in an environment that is conductive to growth. As well as acquire additional quality experience.

PROFILE

People oriented with excellent verbal and written communication skills -English and French

Strongly believe in inclusion, with the desire to see individuals succeed

Well organised, reliable, able to work under pressure

Ability to work closely with others in a courteous and thoughtful manner

Ability to maintain confidentiality, in respect to the privacy of individuals worked with

WORKING EXPERIENCE

Order picker – Matrix logistics. Moncton

September 2019 – November 2019

Pick an order

Build the pallet

Drive the forklift / electric pallet jack

Prepare the pallet for shipping

Customer Service Representative – Nordia (Bell Canada) Moncton

June 2018 – August 2019

Assist customers by providing direct support for their home service’s (phone; internet; TV)

Strengthen customers trust and loyalty by satisfying their needs and expectations.

Increase customers satisfaction by positioning complementary products and services according to their needs

Production Labourer - Irving Tissue Ltd. Dieppe

January 2018 - June 2018 1-877-***-****

Packaged customer orders into appropriate containers according to specification.

Lifted raw material, final products, and items packed for shipment manually using a pallet jack

Assisted other personnel as needed to maintain safety in the processing/packaging area.

Maintained a clean, organized and safe work area.

Examined products to verify conformance to company standards.

Sales Associate – Tactik (Costco) Moncton

August 2017 - December2017 (road show)

Set up the road show

Make the opening inventory

Make the sale by talking to customers about the products and different mark (Caroline Neron; smart silk; Sun - Shine)

Make the daily report

Make the closing inventory

ADDITIONAL SKILLS

Extremely flexible and adapt to change quickly, open to new concepts and

processes.

High attention to detail

Strong multitasking skills.

Excellent with computers and programs; (Microsoft Office, power point, Excel)

Valid beginner driving license/ reliable vehicle

Safe Work

EDUCATION / TRAINING

Damage Insurance: CCNB Dieppe (2017- 2020 - final year)

Master - Humanitarian project management: Eticca Dakar – Senegal (2015-2017)

Bachelor - management: Eticca Dakar (2012 – 2015)

High school diploma : Machala Dakar Senegal (2012)

REFERENCES AVAILABLE UPON REQUEST …

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