Medical Assistant Customer Service

Ivylene Shaw

***************@*****.*** 954-***-**** Margate, FL

SUMMARY

Dedicated healthcare professional with 6 years of experience, including a Medical Assistant externship and medical support roles And Pharmacy Tech .Skilled in patient care, vital signs monitoring, and medical records management. Seeki a Medical Assistant Pharmacy Tech position to leverage expertise in clinical tasks and customer service. WORK EXPERIENCE

Aids Health Foundation Fort Lauderdale, Florida

Care Specialist 2 Aug 2021 - Present

• Provide comprehensive support and care coordination for patients, including assessment of needs, development of individualized care plans, and facilitation of access to medical services and resources at AIDS Healthcare Foundation.

United Health Care

Customer Service Representative Dec 2018 - Present

• Assess customer account information to identify issues and formulate effective solutions.

• Maintain composure and a courteous attitude during interactions with dissatisfied customers to de-escalate tensions.

• Collaborate with external stakeholders to meet customer requirements and deliver satisfactory outcomes.

• Process claims and educate clients on their benefits and provider payment details, ensuring clarity and understanding in response to inquiries.

Specialty Gastro Center Lighthouse Point, FL

Medical Assistant Externship Aug 2018 - Sep 2018

• Documented comprehensive medical histories and recorded patient information, including vital statistics and test results, in medical records.

• Managed the scheduling of patient appointments and coordinated the flow of patients by greeting and processing their arrival in a clinical setting.

• Maintained and prepared examination rooms, ensuring cleanliness and organization to facilitate patient care and examinations.

Dr. Benjamin Supra Clarendon, Jamaica

Medical Support Sep 2016 - Aug 2017

• Coordinated client appointments and managed the accurate logging and preparation of laboratory specimens for testing.

• Documented comprehensive patient records, tracking care, condition, and progress while consistently monitoring essential vital signs.

EDUCATION

Florida Career College - Margate

NHA Certified Medical Assistant, Clinical Back Office Margate, FL

Sep 2018

Vere Technical High School

High School Diploma, Course work in Human Sciences Clarendon, Jamaica

Jun 2000

CERTIFICATIONS

HIV Testing councilor, Aids health foundation 2023 Pharmacy Technician, Aids Health Foundation 2023

NHA Certified Medical Assistant, Florida Career College Sep 2018 SKILLS

Active Listening • Monitoring • Customer and Personal Service • CPR First Aid Certified • Vitals • Patient-Focused Care • Patient Triage • Medical Front Office • Injections • Efficient and Reliable Team Player • Adaptable • Writing

• Computers and Electronics • Knowledge of Medicaid Statutes and Regulations • Patience and Self-Discipline • Specimen • Patient care • Phlebotomy • Prescription Preparation • Medical Terminology • Communication • Customer Service

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