Information Technology Quality Control
Resume:
Over ten years’ experience in Healthcare Information Technology. Two years’
experience in Information Technology Content Management Systems. Exceptional organizational, interpersonal, and problem-solving skills that are adaptable to any work environment. Passionate about learning and improving workflows and systems that benefit both individual and departmental levels. Employment
Assistant Systems Coordinator Sept 2022-present
Linked UP Church l Powder Springs, GA
Profile
Skills
Information System Management:
Subsplash/Resi Livestream, WordPress,
Church Online Platform, Facebook,
YouTube, YouVersion, Planning Center
CMS, Roku app, Apple TV, Mobile app,
FreshDesk and ClickUp ticketing, Bitly,
Brushfire
Data organization, Calendar
management, Team supervisor
Quality control: configure/troubleshoot
Purchase Orders/Supplies management
for technology and print jobs
Epic EMR, Cerner EMR
EpicCare - Ambulatory, Inpatient, CPOE
and ClinDoc
Provider Order Management (POM)
Helpdesk and go-live support
Chart Abstraction
Charge Capture
Smart phrases
Exceptional Interpersonal skills
Microsoft Word, Excel, SharePoint,
PowerPoint, Publisher, PRIM, Open Vista
Education
Georgia Medical Institute
Medical Assistant (MA) in Information
Technology, Health Informatics, PCT
2010
2012 Certificate in Cerner Millennium
2010 Credential Trainer in ClinDoc
Certification & License
Atlanta, GA 30339
**************@*****.***
Contact
Quanesha
Green I.T. Implementation Specialist
Support the Director of Information Technology with data management on various CMS, software, and applications, such as Subsplash and Resi livestreaming, WordPress website, Church Online Platform, Social platforms, mobile and TV apps. Manage and respond to ClickUp tickets to fulfil internal customer service tech requests: create QR codes using Bitly, organize calendars, events, purchase orders, and supplies. Troubleshoot and configure: print job issues, data quality control with planning center CMS, livestream/broadcast encoder issues, and brushfire registration issues. Systems Experience
Cerner Millennium: Core Measures-
PowerChart, Ambulatory, Power-
plans/Power-forms, Computerized
Provider Order Entry (CPOE), FirstNet,
SurgiNet, INET/IVIEW, Care Compass
Epic: Ambulatory, CPOE, ClinDoc,
Cadence, Health Management System
(HMS) - Patient (ClinDoc), Physicians
Portal (CliniView)
Abstract charts from eClinical and transfer data to EPIC such as patient notes, home medication, and verified labs.
Implement data transfer into EPIC using strong organizational and detail-oriented skills. Medical Chart Abstractor (Remote) Feb-Mar 2020
Trinity Health Michigan l Livonia, MI
Support nurses and psychiatrists with behavioral health and one-to-one hospital support. Provide support to physicians in OR SurgiNet.
ATE Support Sept-Nov 2019
Univ of Pittsburgh Medical Center l Sunbury & Williamsport, PA Assist with training in the ED {FirstNet module}, MedSurg, ICU, and the MOB. Support providers, physicians, and nurses with Ambulatory, INPT, and PowerChart modules. Lead Float Jun-Jul 2019
AdventHealth Central Texas l Killeen, TX
Train classes of 15-25 staff in Acute Care ICU, CCU, and Cerner Systems. Train on Care Compass, documenting histories, adding immunizations, accessing core measures and quality measures, editing and adding problems. Cerner Classroom Trainer Aug-Nov 2018
Northside Hospital l Atlanta, GA
Overseer for 5 different clinics by traveling statewide: two family medicine, two internal medicine, one urgent care and chart abstraction team. Assign updated schedules and carpools to staff; troubleshoot problems during implementation and escalated issues accordingly; document EOD report daily. Site Lead May-Jun 2018
AtlantiCare l Atlantic City, NJ
Provide ambulatory support to assist physicians, NP, and nurses; assist with placing orders and rooming patients.
Assist end-users with check-in and check-out process, building custom patients list, login issues, resetting passwords, and updating Cerner profiles. Lead - Internal Medicine Apr-May 2018
Iasis Healthcare l Odessa, TX
Execute inbound and outbound calls to manage collections of college students and healthcare. Manage and organize payments to ensure customer records were accurate and up-to-date. Call Center Agent (Remote) Feb-May 2022
ICR Solutions l Poughkeepsie, NY
Quanesha
Green
Epic Trainer Aug-Sept 2016
NYU Lutheran Medical Center l Brooklyn, NY
Dental Registration:
Assist end-users with Cadence and assigned work queues. Support front desk with scheduling and registration. School Health:
Educate physicians on managing encounters, in-basket, orders, and smart sets. Assist MA with registration, appointments, and managing inpatient documents. Assist NP & Social Workers with setting up and utilizing smart tools: smart text and phrases. Support ClinDoc in the PACU & Surgical unit with flowsheets, orders, charge capture; Train end-users on how to add and remove LDA.
Assist clients with bed planners, unit census, unit manager, patient transfers, placing orders. Educate and assist physicians with documenting encounters, managing in-basket, orders, preference list, and efficiently using smart sets. Epic Trainer May 2017
UPenn Health l Philadelphia, PA
Epic Trainer Apr 2016; May 2017
Wellstar AMC; Wellstar West Georgia Medical l GA
Support ATE for AMB Family Medicine clinic, Internal Medicine clinic (CPOE, ClinDoc, Cadence). Assist the clinicians to set up and utilize smart tools - smart text, smart phrase. ATE for providers and nurses with Ambulatory support (CPOE, ClinDoc, Cadence). Educate and demonstrate the workflow functions for each department. Assist end-users with scheduling, rescheduling, canceling appointments, completing registration, updating and verifying patient insurance. Epic Trainer June 2017
Boston Primary Care Physicians’ Office l Boston, MA Provide support in Family Medicine, Podiatrist Clinic, Cerner orders, Medicine Reconciliation, Power Note, PowerChart, Power Plans, and Power Forms. Manage chart abstraction with transcribing medical records such as scanned documents, home meds, etc.
Assist physicians, nurses, and MA with ATE support. Cerner Trainer May-Jun 2018
Steward Health l Salt Lake City, UT
Provide clinical training for Cerner PowerChart and managed implementation of FirstNet. Educate clinicians on how to use tracking board, etc. Cerner Trainer Sept 2017
University of Alabama l Birmingham, AL
Zone Lead over the Oncology Infusion Clinic to manage team lead and ATE support. Troubleshoot issues with EMR, work with clinical staff to implement solutions, and provide EMR updates to MD Anderson Zone Leads at daily huddles. Zone Lead - Epic Trainer Feb-Mar 2016
M.D. Anderson Cancer Center l Houston, TX
Sutter Amador Hospital l Jackson, CA Jan-Feb 2015
Provide ATE support with ClinDoc and CPOE in MedSurg, ICU, Physical Therapy (PT), Occupational Therapy (OT), Speech and Swallow Therapist. Assist with Snapboard, Charge Capture, smart phrases, scheduling patients, orders, etc. Train end-users in all areas: admission, transfer, discharge, re-admit, med rec, etc. Aug-Sept 2015
Sutter Medical Center l Sacramento, CA
Provide ATE support in Neuro ICU and in Hemodialysis with flowsheets, orders, and charge capture, etc.
Assist clients with utilizing bed planners, unit census, unit manager, patient transfers, and placing orders.
Lead - Epic Trainer and Epic Inpatient
Sutter Health CPMC Davies Campus l Oct-Nov 2013
San Francisco, CA
Provide ATE nurses/unit clerk support in ICU and TICU. Support inpatient ClinDoc; assist clients with utilizing bed planners and unit census. Additional Employment
Hoke Medical Jul 2017
Charleston, IN
Epic Trainer
North Shore Medical Center Feb-Mar 2017
Miami, FL
Epic Trainer
Prime Healthcare Sept-Oct 2016
Ontario, CA
Epic Trainer
Univ of Kansas Med Center Sept-Oct 2015
Kansas City, KS
Epic Trainer
NYU Langone Seaport Orthopedics Jul 2015
New York, NY
Epic Trainer
Brookside Community Health Jun 2015
Jamaica Plain, MA
Epic Trainer
Riverside Methodist Hospital Apr-May 2015
Columbus, OH
Epic Trainer
Presbyterian Hospital Feb-Mar 2015
New York, NY
Lead - Epic Trainer
Univ of North Carolina Apr 2014
Epic Trainer
Information Technology
Ambulatory
Inpatient
MedSurg
ICU, Trauma ICU, Neuro ICU, CCU
Behavioral Health
Acute Care
Emergency Department, Urgent Care
PACU
Family Medicine, Internal Medicine
Podiatrist Clinic
Oncology Infusion and Hemodialysis Clinic
Therapy: Physical, Occupational, Speech,
and Swallow
Department Experience
Contact this candidate