Application Support Analyst

Aldrich Richard Pereira

E-Mail: *******.*********@*****.***

Mobile: +1-484-***-****

Synopsis: I have been actively involved in IT Industry for over 13 years, which includes playing the role of Application Support Analyst. I have strong experience in technical areas that cover Production Support. I also have a valid L2S dependent Work Visa to work in USA.

Professional Summary:

•Over 8 years’ experience in UNIX, Sybase, Oracle, and PL/SQL in L2/L3 Application support.

•Positive attitude towards learning new things and acquiring more knowledge.

•AWS Certified Cloud Practitioner Foundational.

•Knowledge of the ITIL Process, ServiceNow and Jira.

•Schedule jobs, parameters using Control M Scheduler.

•Resolve all Incidents regarding job execution in accordance with the agreed upon method for escalation of job execution failures.

•Provide Updates to Senior Leaders, Stakeholders and Partners.

•Perform, Plan, Organize and Participate in Resiliency Activities.

•Collaborate with different teams to Troubleshoot and document issues and identify solutions.

•Strong analytical skills with expertise in SQL & Scripting.

Technical skills

Languages

SQL, PL/SQL

Database

Sybase, Sybase IQ, Oracle 9i/10g

Tools

BMC Control M Enterprise Manager Version 9 and Desktop Manager and Aqua data studio, Informatica Power Center,

Toad for Sybase,

Automation tools like UFT,

Geneos Monitoring tool,Splunk..

Operating system

Windows 2000/XP, Unix/Linux

Scripting language

UNIX Shell Scripting, Python, Java -Selenium

Company: JP Morgan Chase

Role: Application Support

Nov 2016 - Aug 2024

Project Profile:

Current Role involves the Application support of Back-office and Middle-office

in House applications calculating PnL Reports. We support the overnight batches, Trade Lifecycle Support, perform L1 & L2 level application support, work on the known issues, perform the health checks and Resiliency activities for the supported applications. And automate the Daily Reports and tasks.

Role & Responsibility:

Batch Job Monitoring:

Monitoring the supported application jobs in Control M via emails, React, monitoring tools like Geneos, Edge Alerts monitoring. Working with the infrastructure teams to resolve the batch issues.

Schedule Batch Jobs:

Create new jobs in control-m, Autosys as per user requirement, modify jobs alerts, etc.

Automation of health checks: Automate the Start of day checks to reduce redundancy of daily tasks, automation of SOD Emails.

Incident Management:

Proper incident management practices, timely closure of the incident tickets, attending P1 incidents and resolving them as soon as possible.

Management Reports:

Providing the management reports on weekly basis

User Query Support:

Provide support to user related queries, investigate issues and fix them.

Resiliency Events:

Perform SR and DR Events and maintain and update the SR Runbooks. Partner with Dev team to migrate the Application Infrastructure.

Company: Hexaware

Role: Control-m Analyst (SSE)

Jul 2011 – Nov 2016

Project Profile:

Pacesetter is a UNIX / Oracle data warehouse. Data flows into Pacesetter in flat files – delimited or fixed length. SQL*Loader is used to load the data into staging area. The Production Management (PM) team is responsible for round-the-clock production support of all enterprise-wide jobs and tasks that enable the extraction, processing and dispatch application activities.

Role & Responsibility:

Provide UNIX Support:

Level 1 & 2 Control-M and UNIX support. Participate in overnight Incident Management call as per agreement with DB. Participate in outage call with Project Manager whenever requisite.

Batch Job Monitoring & Scheduling:

Monitoring batch Jobs via GUI Interface and Email. Resolve known job failures at the earliest.

Schedule Jobs with wide variety Control-m mechanisms Like Time window (Basic scheduling parameters), In (prerequisite) conditions, Control Resources, Quantitative Resources, Designation of a job as “Critical”. Create new jobs in Control - M as per request.

Incident Management:

Log in Incidents for all kinds of Production Issues as well as User related Queries. Regular follow-up on the Incidents to ensure the SLA of the Incident is met as per its Priority. Raise Change Control tickets to fix Production Data.

Provide Management Reports:

Create Production Management Reports on a regular basis and dispatch them to the relevant authorities as per the agreed SLA.

QUALIFICATION:

Degree

Institute

Year

Percentage

BE IT

St Francis Institute of Technology

2011

65.20

12 /H.S.C

Thomas Baptista Junior College

2007

73.50

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