Customer Service Associate
Resume:
Grant Kala
Hilo, HI *****
**********@*****.***
Versatile customer service associate with 4 years of experience in providing exceptional customer service, product knowledge, and training new team members. Proficient in handling escalated situations and maintaining up-to-date knowledge of company policies and procedures. Seeking a similar position in customer service a role.
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Alaska Industrial Hardware-Anchorage, AK
2019 to 2023
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
Education
High school diploma
Leilehua High School - Wahiawā, HI
2004 to 2008
Skills
• Assembly
• Packaging
• Warehouse Experience
• Forklift
• Pricing
• Order Picking
• Shipping & Receiving
• Maintenance
• Purchasing
• Materials Handling
• Load & Unload
• Sales
• Inventory Control
Certifications and Licenses
Driver's License
January 2001 to December 2027
This is a Alaska license because I moved from Alaska and I haven't changed to a Hawaii license Assessments
Customer focus & orientation — Proficient
January 2024
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cooking skills: Basic food preparation — Proficient August 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work motivation — Proficient
September 2024
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
January 2024
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
playing video games on my free time and pokémon TCG at my local game store or online are my hobbies, getting to meet new people and building strong bonds is always nice!
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