Computer, Office, Management, Leadership, Sales, Cleaning Supervisor
Resume:
Michelle Hornback
Indianapolis, IN 46239
************@*****.***
About Me
I have basic knowledge of computers. I have 25 years’ experience working in a professional office environment on a computer. Through the office environment and manual labor, I have also used my good customer skills regardless of the task at hand. I can move around in Word and Excel with ease, and I can work manually with tools and complete projects without issue. I am reliable and dependable. I see every task that is given to me. I learn quickly and am eager to learn.
Greenfield Central High School 1995-1998
I graduated with honors and received a diploma in general studies at the age of 16 during my Junior year.
Ambu Kings System
Quality Control
November 2022-September 2024
I started in the production department where I was certified in 4 of our production departments such as making breathing bags, running machines in mold room and hose room and then putting it all together in Circuits departs as well as re-boxing the final product after inspections. I then was promoted to Quality Control where I perform inspections on the finished product before it sent to our customer. I check for misassembled circuits, defects, and but not limited missing components. Once the package has passed the inspection. I also perform various Quality in-process checks in the other departments to ensure parts were made in spec before reaching the final department. I used calibrated and not calibrated tools and instruments as well as AQL for air testing.
All Pro Contractors
Painter/Drywall/Glazer/Maintenance
September 2020-November 2022
I prepped each apartment by taking off all light plates and outlet covers, filled all holes including nail holes or other by using drywall and sanded, filled any and all cracks with caulk, and any other required prepping the apartment required. We then covered all floors with tarps and used a sprayer, roller, and brush to paint all walls, ceilings, and trim. I also was called to just repair any walls or ceilings by fixing as a drywall repair or replacing the entire area as well as removing mold, not limited to texture ceiling and painting the fixed area after. I also prepped and glazed bathtubs, kitchen and bathroom counters. Also, when when one tenant moves out I assessed the apartment and fixed everything and replace anything that was needed, dishwashers, garbage disposals, light bulbs, lights, switches, doors, handles and much more.
Office Pride
Supervisor of West and South Area Cleaner
August 2015-September 2020
I was in charge of cleaning the required properties but not limited to banks, doctor offices and warehouses. Cleaning included vacuuming, dusting, taking trash, sanitizing, cleaning bathroom, office dishes, sweeping, mapping and any other specifics the site required. The then was promoted where I was in charge of over 20 employees and over 80 Sites and could 15-30 a night, I took cleaning supplies when needed to site for employees, I covered the cleaning when employee called in, I went around sites ensure the quality was up to standard for required site. When we obtained new properties, I was required to do the cleaning at least the first 3 times and some of the contracts included more than 1 site.
Autofinders of the USA
Lead Closer of Sales
July 2011-August 2015
I called around the US to new car dealerships setting up wholesaling vehicles in each make of vehicle and setting of freight transfer. Called each dealership negotiating a freight load between buyers and sellers of transferring of new car inventory. Once the vehicles in a load were negotiated, I then called around to several freight companies negotiating the price of cost to move load as well negotiating my company fees for setting the transfer. I also had 2 employees working under my directive who would cold call looking for buying and selling dealership and I would call and negotiate everything to close the deal as well as my own cold calling.
Teleford Aviation
Purchasing Agent
February 2008-May 2011
I started answering phones on a 15-line switchboard and sending them directly to the agent as well as taking messages. After 3 months I was promoted to purchasing agent. I mainly worked on the MARSS contract for the army, Medium Altitude Reconnaissance and Surveillance System. I oversaw 15 aircraft in 8 sites here in the states and overseas. I purchased aircraft, navigation systems, GSE, tools, office equipment, anything to maintain the aircraft and the site. I had to get 3 bids and purchase the cheapest or most accurate. Most items were shipped to the site in state side but if overseas then shipped to our warehouse where I oversaw checking to make sure it was correct its quality and check for damage. I also checked the paperwork, making sure it was all correct and forwarded it to the warehouse for packing and overseas shipping requirements.
Autofinders of the USA
Lead Closer of Sales
August 2002- January 2008
I called around the US to new car dealerships setting up wholesaling vehicles in each make of vehicle and setting of freight transfer. Called each dealership negotiating a freight load between buyers and sellers of transferring of new car inventory. Once the vehicles in a load where I negotiated, I then called around to several freight companies negotiating the price of cost to move load as well negotiating my company fees for setting of the transfer. I also had 2 assistants who would cold call looking for buying and selling dealership and I would call and negotiate everything to close the deal as well as my own cold calling.
Union Acceptance Corporation
Team Lead 60 Day Collections
December 1998- June 2002
I started as a phone operator on a 16 line board. I got promoted and started calls on an auto dialer for customer service incoming calls. I also used auto dialer and manual calls with accounts 4-29 and 30-59 days past due for auto loans. I was one of the top collectors and was promoted to Team Lead for 60-89 days past due accounts. At this point I also had to skip trace to find the debtor and decide if further action would be taken such as repossession if payment wasn’t made upon contact. I provided short motivational meetings and helped my coworkers collect payment or payment arrangements on the hard accounts. I was able to hit almost every goal therefore obtaining daily, weekly and monthly bonus for myself and my team of 10.
Skills
I have experience and knowledge in sales, collections, customer service, cleaning, construction, data entry and being organized as well as one to who works until the task at hand is complete. I take pride in my work and i see things thru. I would be a great asset on a team or individual. I work well with people on the phone and in person. I learn quickly and I have been able to excel in any position.
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