Desktop Support Office Assistant

Jim Arena

************@*****.***

Objective

To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and clients.

Certifications :

MCITP, MCDTS, MCP, CCNA, Comp Tia Network+ and A+.

Skill Sets

*Microsoft Platforms and operating systems, Active Directory, TCP/IP, DNS,

*Server maintenance and administration, and desktop support.

*Switch and Router configuration,

*Roll outs, upgrades, new user setups.

*Break fix for desktop and laptops.

Employment

Onsite independent Contractor (CTS,TTG, TKS, VTS)10/2018 - 12/2023 ; various assignments and various lengths from 3 months to long term 1 year or longer. Providing excellent desktop support services, software and hardware troubleshooting resolution.

Integrity Staffing 12/2017 - 02/2022. Office Assistant. Configure PC's for clients to complete the application process and specific testing for fork lift and OSHA certifications. Other office duties as assigned.

RCS 02/13 - 09/14, On-site Technician. Troubleshoot and diagnose and resolve various PC/LAN/WAN/, Wi-Fi issues. Desktop troubleshooting and resolution. Break/Fix data backups, spyware virus removal.

Microsoft Data Center Data Center Admin. 05/2005 - 03/2006 Volt Tech Services,

*Maintain, rack and stack cable out all incoming servers. Wipe and reload, configure raid drives according to specs on worksheet, load with Server 2003, load SQL, configure administrator account. Maintenance of all servers document all process and procedures performed accurately using ticketing and monitoring systems.

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