Front Desk Customer Service

Margo Salinas

****.*********@*****.*** 210-***-**** San Antonio, TX

SUMMARY

Seasoned professional with 20 years of experience, including direct front desk roles in dental care settings, adept at patient coordination and administrative support. Proven track record of reducing no-shows, managing patient information, and handling financial transactions. Seeking a Front Desk position to leverage extensive customer service skills and healthcare administrative expertise.

WORK EXPERIENCE

Jumpp Logistics Dallas

Driver Mar 2024 - Present

• Navigate challenging weather conditions to maintain on-time delivery performance.

• Provide exceptional customer service by addressing concerns and resolving issues promptly.

• Streamline vehicle inspection process with thorough checklists to proactively identify potential issues and manage inventory tracking for accurate documentation of shipments. La Luz Laredo, TX

Elder Care Caregiver Jan 2019 - Feb 2020

• Transportation to and from any and all doctor appointments in town and out of town, light housekeeping, prepared meals and took care of hygiene needs. Medication management and assisted with her daily needs. Managed all her doctor appointments and anything else that was needed. RL Salinas Transports LLC Laredo, TX

Manager/Driver Nov 2016 - Dec 2023

• Managed comprehensive booking operations, consistently securing over 100 loads monthly.

• Ensured full regulatory compliance by accurately reporting and filing annual reports to the state of Texas.

• Administered financial responsibilities, including the oversight of bookkeeping and accounting, culminating in monthly deposits averaging $16K.

Culebra North Dental Care

Front Desk Administrator Nov 2013 - Jun 2016

• Managed patient reception and registration, accurately entering information for up to 100 patients and securing necessary documentation and signatures.

• Administered financial transactions, including collection of co-pays and deductibles, and facilitated patient understanding of treatment plans and payment arrangements.

• Enhanced appointment attendance through diligent follow-up on 'no show' patients, achieving a 65% reduction in missed appointments.

Adventure Dental and Orthodontics

Dental Front Desk Nov 2011 - Jun 2013

• Welcomed patients, facilitated the completion of necessary forms, and meticulously inputted patient information and signatures into the practice's management software.

• Managed financial transactions by collecting co-pays and deductibles, providing receipts, and communicating outstanding balances to patients.

• Maintained appointment workflows by verifying insurance, dispatching recall notices, and conducting follow-ups with patients for next-day and future appointments, including daily outreach to those who missed their visits. Gateway Community Health Clinic

Disease Management Clerk Sep 2003 - Nov 2008

• Trained patients in the use of diabetes equipment, contributing to a 39% reduction in medical emergencies.

• Managed financial responsibilities, including daily collections and deposits, and prepared monthly and quarterly reports for the funding source.

Southern Careers Institute Laredo, TX

Medical Office Specialist Feb 2003 - Dec 2003

• Managed administrative duties in a healthcare setting, including scheduling appointments, maintaining patient records, and handling billing processes, ensuring efficient and confidential service delivery at Southern Careers Institute.

JR Salinas Trucking Co

Supervisor Jul 1999 - Mar 2002

• Coordinated the scheduling of over 60 weekly transportation loads, contributing to a consistent revenue stream of

$24,000.

• Managed dispatch operations and maintained comprehensive document control and recordkeeping, ensuring operational efficiency and compliance.

EDUCATION

Southern Careers Institute

Medical Office Specialist

Laredo, TX

Dec 2003

United High School

High School Diploma

Laredo, TX

Mar 1986

SKILLS

Word • Excel • PowerPoint • Health Pro • Eagle Soft • Scheduling and Coordinating • Managing Operations and Efficiency • Budget Management • Documentation and Reporting • Professional and Courteous • Vehicle Inspection • Appointment Scheduling • Business Management • Transportation • Clean Driving Record • GPS and Route Planning

• Customer Service • Time Management • Punctuality

Contact this candidate