Customer Service Delivery Driver

Dominic Rinner

Amelia, OH *****

513-***-****; *********@*****.***

Energetic team player whose goal is caring for people. Passionate, driven worker who thrives when achieving and meeting goals. A historical sales background, focused on meeting customer needs. Experienced manager with over 17 years in the retail industry. Competencies

Customer Service Training

Leadership Goal-Oriented

Team Player Decision Making

Professional Experience

Domino’s Pizza - Cincinnati, OH

May 2023 to Present

Delivery Driver

● Provide fast, safe delivery of ordered items to customers in a friendly manner.

● Completion of order through cash maintenance or obtaining credit card receipts, as needed.

● Provide customer service in store when not on delivery. American Modern Insurance Group - Amelia, OH

March 2023 - April 2023

Customer Service Representative

● Answer phone calls from insureds and agents around property and casualty policies placed with the company.

● Respond to inquiries around policy status, billing, and provide referrals to the claims department.

Verizon Wireless – Cincinnati, OH

September 2021 - March 2023

Sales Specialist

● Tracked sales numbers versus KPIs and reported to executives on the same.

● Developed Sales plans, including annual targets and goals, in conjunction with management teams.

● Responsible for selling Verizon products, with an average of $16,000 a month in sales versus sales goal of $2,000 a month.

Lowe’s Home Improvement - Cincinnati, OH

May 2020 - September 2021

Head Cashier

● Provided training to cashiers on customer service.

● Worked with the management team to enhance customer service efforts.

● Prepared quotes for customer projects. Responsible for turning those quotes into sales.

● Sold store credit card to customers as per company guidelines. Target - Milford, OH

August 2018 - September 2020

Guest Services Supervisor

● Trained new cashiers upon hire.

● Responsible for increasing the cashier rate of reward and credit card sign-ups.

● Maintained cash and oversaw drawer handling.

● Resolve escalated issues from cashiers and guests. Best Buy - Cincinnati, OH

May 2013 - August 2018

Verizon Expert

● Trained and responsible for growing the Verizon brand inside of Best Buy by driving new sales.

● Staffed Verizon branded section of the store and provided service to existing Verizon customers.

● Responsible for selling Best Buy brand credit cards. Technical Skills

Microsoft Office Suite Advanced courses in Java

2

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