Customer Service Inventory Management

Sherina Cate Johnson

Phone: 616-***-****

Email: ***********@*****.***

Professional Summary

Experienced Data Management Professional with over 6 years of expertise in organizing and maintaining records, particularly in healthcare and business settings. Proficient in SAP and various computer applications, with a strong ability to quickly learn new software programs due to a background in IT and Computer Science. Skilled in warehouse stock management, inventory reconciliation, and childcare support. Known for strong organizational skills, attention to detail, and a commitment to confidentiality. Proven leadership, troubleshooting, and technical problem-solving abilities, complemented by excellent communication and customer service skills.

Key Skills

- Records & Information Management

- Warehouse & Inventory Management

- Stock Reconciliation & System Cleaning

- Childcare & After-School Coordination

- SAP Proficiency & Database Administration

- Photo Editing & Digital Archiving (Photopea)

- Customer Service & Communication

- File System Implementation & Data Accuracy

- Network Configuration & Troubleshooting

- Information Governance & Compliance

- Data Confidentiality & IT Support

Professional Experience

Horton Family Grand Rapids, MI Part-Time Photo Editor

Dates: August 2024 – Present

- Edited and organized old photos using Photopea, ensuring proper digital file management and uploading them to Family Tree platforms.

- Conducted historical research for photo verification using Ancestry.com.

- Implemented systematic digital organization to streamline access and improve database efficiency.

Part-Time Nanny

Dates: September 2024 – Present

- Provided childcare services, including after-school pick-up, coordinating daily activities, and ensuring children's safety.

- Managed detailed records of children's schedules, meals, and activities, supporting a structured and nurturing environment.

- Assisted with homework and educational play, maintaining a positive and engaging atmosphere.

Women’s Hospital and Facility Center Kampala, Uganda Data/Billing Officer

Dates: 2018 – 2023

- Conducted regular stock counting and reconciled inventory with multiple warehouse locations, ensuring accurate record maintenance for medical supplies.

- Performed system cleaning to support efficient inventory management and minimize discrepancies.

- Managed patient data for billing, ensuring accuracy and compliance with healthcare regulations.

Villa Italian Kitchen Manager Grandville, MI (Rivertown Mall)

Dates: November 2023 – June 2024

- Managed restaurant operations, including staff oversight, inventory management, and customer service.

- Streamlined record-keeping for business data and financial transactions, improving data accessibility.

Community Food Club Grand Rapids, MI Volunteer

Dates: August 2024 – September 2024

- Assisted in stocking, organizing, and sorting food supplies, ensuring efficient distribution and tracking inventory.

Education

Bachelor’s Degree in Information Technology

St. Lawrence University, Uganda 2023

Diploma in Computer Science

St. Lawrence University, Uganda 2016

High School Diploma

Greenstarts High School, Kampala, Uganda 2012

Additional Information

- Proficient in SAP, Microsoft Office Suite, WMS, and Photopea.

- Highly organized with excellent attention to detail, confidentiality, and the ability to handle sensitive records.

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