Customer Service Direct Support
Resume:
Alisha Irvin
*************@*****.***
**** ****** ***** ********* ** 15120
SUMMARY
Customer-oriented Supervisor with 15+ years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support for Individuals with Developmental Disorders/Autism. Expert in employee relations and customer service best practices and principles of employee management. Blends superb with my time management and organizational skills.
SKILLS
*Supervisor leader * Strategic Planning
*Time Management * Staff training and development
* Proficient/Diligent * Optimistic
EXPERIENCE
Supervisor
Pittsburgh
Pittsburgh Mercy, Nov 2022 to Current
Direct recruitment/training/staff development initiatives
Cultivating strong business relations with staff and individuals to drive community integrations.
Working in HCSIS, EMI’s, and HRST’s for the individuals care
Supervise 15 individuals in a group home setting
Teaching and guiding them to maintain activities of daily living in competencies, social skills, and interpersonal skills
Developing and implementing ISP’s, along with developing goal plans, Avatar – Computer system for residential notes, and general CI reporting (Certified Investigator)
Successful managed 25-35 Direct Support Professionals
Developed skills in NADSP – DSP 1 and Frontline Supervisor
Currently it is important to me to continue educating myself on multiple levels and skills.
NADSP – Certificates in both Frontline Supervisor and DSP-1.
Program Specialist
Mainstay Life Services, 05/2011 - 10/2021
Direct recruitment/training/staff development initiatives
Successfully increased employee retention with a positive work environment
Successful managed 25-35 Direct Support Professionals
Developed skills in SRV (Social Role Valorization), Support Broker certificate
Continuous learning for individuals and self-development
Engaging in multiple housing programs for individuals, Prader Willi and competitive employment
Developing and implementing ISP’s along with development goal plans, Therap – network for individuals documentation
Continuing my education by attending training courses and researching the needs of the individuals in my care.
Health Care-Aide
Diversified Health Care (Elder-ado)/ Feb 2006 to Jan 2018
Dedicated Home Healthcare worker with experience coordinating home health staff
Adept in working with patient medical records, billing, and all aspects of the patient health and ADL’s
Committed to utilizing my strengths and experience working in the healthcare system to support smooth administrative processes and care
Served as a first point of contact for patients in their home, maintaining accurate and detailed information for patient records and direct care in their home.
EDUCATION AND TRAINING
Bachelor Business management
Certificate in HRIS
Phoenix University Feb 2017
Associates in Business management
Community College of Allegheny County
Medical Billing and coding certificate
USBC Corporation 2008
HOBBIES AND INTERESTS
Camping
Visiting Family in California a few times a year.
Volunteering: South Park Seniors 2022- Current, National Kidney Foundation 2022-Current, Cub scout leader 2006-2012, president of bowling league – Recreational 2014-2021 and ran work bowling league for the individuals 2015-2021.
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