Data Entry Customer Service

KAYLIN MURRAY

**** ********* *****, ******** ****, MD 21043 443-***-****

**************@*****.***

OBJECTIVE: To obtain a challenging position in customer service where I can apply my communication and data entry skills to a position that requires a hardworking, detail-oriented, team player.

WORK

EXPERIENCE: Building Families For Children, Columbia, MD

Office Assistant (July 2023 - June 2024)

Performed office administrative tasks

Organized and converted paper files into digital that includes scanning and labeling files into the computer system

Performed high volume data entry

Helped with community events by greeting clients and community partners

Supported multiple divisions within the organization by offering technical assistance during events

Provided electronic file creation for secure documents to be used by multiple groups

Acted as a welcoming representative to greet volunteers during training sessions

Golf Galaxy, Columbia, MD

Apparel Specialist (January 2019 - July 2022)

Provided customer service by answering questions, assisting with purchases, and resolving issues

Organized clothing displays to increase customer engagement and drive sales

Used inventory management system to track merchandise

Elizabeth House Soup Kitchen, Laurel MD

Volunteer (January 2011 - December 2022)

Greeted and helped clients receive service

Prepared meals with a volunteer team

Organized lunches with nutritional balance

Set up/Cleaned up dining room

Served meals to homeless community

House Sitter, Ellicott City, MD

Dog Walker (July 2017 - July 2019)

Responsible for care and wellness of pets and homes while owners were away

Advertised my business using networking and social media

Met with potential clients to secure business

Collaborated with clients for instructions and information about their pet

Messaged clients with updates and notes to keep them connected to their pet

Love Those Paws, Elkridge, MD

Dog Walker (November 2017-May 2018)

Delivered pet and home sitting services

Coordinated business schedule to include current customer care and engaging with new clients

Submitted weekly invoice detailing hours worked and client notes

Communicated with homeowners regularly regarding their pet or home

EDUCATION: Mt. Hebron High School, 9440 Old Frederick Road, Ellicott City, MD

General Studies

Graduated May 2018

UMGC 2019

General Studies

SOFTWARE: Microsoft Word, Excel, and PowerPoint

Google Docs and Slides

ExtendedReach

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