Data Entry Process Improvement
Resume:
Customer-oriented professional with experience in the healthcare industry. Excelling in prioritization, efficiency, and process improvement through leadership and hands-on task completion. Skills
● Leadership and mentoring
● Process improvement
● Strong interpersonal skills
● Time management
● Microsoft Office proficient
● RightFax
● Epic order entry
● Data Entry
Experience
MAY 2018 – PRESENT
Team Lead-Referral Transcription / Texas Children’s Hospital, Houston, Texas
Job duties include developing and executing workflows and processes to more efficiently and accurately convert referrals from external providers into Epic orders. Daily responsibilities include but are not limited to, the receipt of referrals from an online portal and electronic fax and then entering the data into EPIC efficiently and accurately, advising and assisting coworkers on proper referral workflows. As well as, enhanced skills in transcription, verification of patient accounts, Epic order entry, referral review, and medical terminology.
SEPTEMBER 2017 – MARCH 2018
Referral Coordinator / Oaktree Medical Centre, Easley, South Carolina
Job requirements included coordination and oversight of the referral process while maintaining patient privacy and providing excellent customer service, entering of referrals, creating patient charts, scheduling appointments, and managing patient records. Melanie
Neff
*******.******@*****.***
SEPTEMBER 2013 – JANUARY 2016
Financial ServiceRepresentative / First Service Credit Union, Houston, Texas
Service existing and new clients on financial accounts through managing application data for loan review and processing, opening new accounts, reviewing credit reports, and coordinating member services. Responsible for promoting new products and sales, handling all incoming and outgoing correspondence, data organization and supply chain. FEBRUARY 2010 – JULY 2013
Retail ServiceRepresentative and Senior Teller / Primeway Federal Credit Union, Missouri City, Texas
Service existing and new clients on financial accounts through managing application data for loan review and processing, opening new accounts, reviewing credit reports, and coordinating member services. Assisted customers with inquiries and problem resolution in a professional manner. Supervised and led the Teller line while supporting, mentoring, and coaching team members in their professional development. Performed as Assistant branch manager when needed. FEBRUARY 2005 – JULY 2007
Executive Administrative Assistant / RBC Dain Rauscher, Houston, Texas
Provided comprehensive administrative support to executive-level staff. This included the coordination of travel, execution of reports and correspondence from dictation and written communication, and support of the reception area. Supported complex, deadline-driven operations, and resolved issues. In addition, a high volume of internal and external communications were screened on a daily basis and responded to appropriately. Utilized excellent communication and customer service skills to visitors and stakeholders.
Education
2002
GED / Houston Community College, Houston, Texas
2003-2005
Graphic Design Studies / Art Institute of Pittsburgh, Online Division
2
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