An Experienced Coordinator, Events and More

Charles Rigsby

Coordinator

903-***-**** **************@*****.*** linkedin.com/in/rigsbycharles/ Dallas, TX Experienced Coordinator with over 7 years of expertise in the SaaS and B2B industries, possessing a strong track record of successfully managing projects and driving organizational efficiency. Proficient in critical thinking, problem-solving, and leveraging a variety of programs to streamline operations. Recognized as a subject matter expert in navigating complex organizational dynamics and executing both short- and long-term strategic plans. Highly skilled at thriving in high-pressure environments, with a focus on delivering results and fostering collaboration through exceptional interpersonal and leadership skills. AREAS OF EXPERTISE

Meeting & Event Coordination Project Timeline Management Office & Administrative Management Strategic Planning & Execution Scheduling & Calendar Coordination Training & Program Implementation Communication (Verbal & Written) Customer Service & Client Relations Team Collaboration & Leadership Conflict Resolution & Problem Solving Attention to Detail & Critical Thinking Interpersonal & Relationship-Building Skills Professional Flexibility & Adaptability Work Motivation

& Task Prioritization High Typing Accuracy (54 WPM)Zendesk Microsoft Office Google Suite MacOS C-Cure EMS CBE Systems

PROFESSIONAL EXPERIENCE

Area Team Coordinator 04/ 2024 - PRESENT

Owl Services Montgomery, AL (Remote)

● Responds to approximately 50 emails and 20-30 inbound calls daily, addressing customer inquiries, troubleshooting issues, and providing timely solutions to ensure customer satisfaction.

● Responds to customer inquiries via phone, email, and web portal regarding service requests. Logs service details in the appropriate systems, assigns service technicians based on availability and proximity using GPS-assisted technology, and dispatches them to the site, managing up to 30-40 requests daily.

● Supports a team of 15 technicians by monitoring equipment inventory and placing orders for parts as necessary to fulfill service requirements. Collaborates with equipment and warehousing departments to ensure availability and timely delivery of required parts.

● Manages the lifecycle of service tickets, maintaining communication with service sites, technicians, and warehouse teams for daily updates until each service request is successfully resolved, achieving a 97% completion rate. Sabbatical: Cared For Daughter During This Time 09/ 2022 - 04/2024 Meeting Coordinator 05/ 2016 - 09/2022

Ernst & Young Dallas, TX (Hybrid)

● Managed administrative logistics for event planning, including booking venues, coordinating promotions, and overseeing the execution of events.

● Acted as the primary point of contact, responsible for integrating clients from national and international remote locations through web-based platforms such as EMS.

● Led cross-functional teams, demonstrating strong leadership to effectively balance team priorities, manage staffing schedules, workloads, and ensure adequate coverage.

● Served as a subject matter expert, training over 10 executive assistants monthly in using EMS for scheduling meetings and coordinating video conferences.

● Facilitated and coordinated the efforts of multiple project teams to establish and implement new initiatives, providing critical support to the Project Manager.

● Organized and led interdepartmental meetings, ensuring clear communication and alignment on project goals and objectives. Security Administrator 12/ 2021 - 09/2022

Ernst & Young Dallas, TX (Hybrid)

● Ensured team adherence to security protocols and industry standards, maintaining full compliance across operations.

● Engaged with industry professionals to exchange best practices and stay informed on the latest security developments and trends.

● Utilized C-CURE programming to configure, manage, and implement security access for team members across national and international offices and facilities.

● Managed the tracking, maintenance, and secure storage of highly confidential security technologies and records, ensuring strict confidentiality and proper handling.

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